Barlen Mansour
Sydney,NSW
Summary
Energetic Sales Associate dedicated to driving customer satisfaction. Positive and respectful contributor and maintains department standards. Hardworking and punctual individual recognized for consistently assisting others and always receiving high ratings on customer and colleague feedback.
Overview
13
13
years of professional experience
Work History
Sales Associate
Medfin Finance
03.2020 - Current
- In this role I support multiple high performing Business Development and Relationship Managers as well as being a 2IC to the Lead associate
- I have gained a high level of understanding in the business lending, equipment finance and overall transaction processing
- Supporting Relationship managers and Business development managers to be able to engage with as many clients as possible
- Answering the sales phone line
- Obtaining and maintaining client and broker relationships
- Providing new and existing Medfin clients and brokers with quotes for new finance
- Completing finance applications end to end for both Asset finance and Business Lending products including completing credit applications and debt servicing
- Following up on missing details from clients/brokers to achieve settlement within the proposed timeframe
- Seeking invoice requests from suppliers
- Submitting and resolving of customer complaints and compliments
- Completing client KYC/Onboarding requirements and re verification
- Participating in weekly sales meetings
- Second in charge to Lead Associate
- Completing Control IQ accreditation
- Running KYC training sessions for the associates
- Set up and created control IQ tasks for the Southern and Northern Associates
- Assisting other departments within Medfin when required (Client services, Asset Finance and Business Lending)
Lead Asset Finance – Secondment role
Medfin Finance
08.2023 - 06.2024
- Team management
- Ensuring all queues are within SLA each day
- Monthly performance conversations
- Upskilling the team in queues
- Engaging with internal and external stakeholders each day
- Maintaining team engagement
- Assisting the team in the queues on busy days
Asset Finance Specialist
Medfin Finance
05.2017 - 12.2019
- Preparing loan documents
- Settling contracts
- Preparing funding notices and making payments to suppliers
- Team projects and meetings
- Writing of work instructions
- Communicating and assisting sales team around Australia
Client Services Specialist
Medfin Finance
03.2016 - 05.2017
- Working efficiently through the client services inbox to ensure that all enquiries are responded to accurately and met within the 24h turnaround time
- Answering of inbound client calls and responding to email requests
- Identify improvements within client services systems and procedures by submitting kaizen ideas
- Assist with queries from the business about business processes
- Participating in team projects and meetings
- Following standard procedures to ensure accurate outcomes
- Lodging client feedback and complaints
- Sending documents and statements to client and relationship managers
- Developing effective relationships with internal and external stakeholders
Customer service advisor
National Australia Bank
11.2013 - 03.2016
- Company Overview: (contact Centre)
- Speaking with customers and resolving their enquiries
- Home loan enquiries
- Cards enquiries
- Internet banking
- Giving customers the best experience every time they call
- Maintaining a good scorecard
- Ensuring good statistics and quality results
- Sales referral targets
- (contact Centre)
Pharmacy assistant
Pharmacy Depot
08.2011 - 11.2013
- Company Overview: - Mount Druitt
- Serving customers
- Cash register
- Set out products and make the shop look tidy
- Help customers with their medications and vitamins that would best suit their needs
- - Mount Druitt
Education
Diploma of venues and events -
01.2012
HSC -
Loyola senior High School
01.2011
Skills
- Consistent High Performer
- Exceptional Customer Service
- Effectively Manages Stress
- Strong Organizational Skills
- Effective Team Collaboration
- Fast learner
- Strong Verbal and Written Communication
- MS Office
- Excel
- Proactive
- Assisting Team Members
- Excellent people skills
- Reliable and punctual
- Time management
References
Amanda Sears, Lead Associate, Medfin Finance, 0452 097 893
Strengthsandachievements
- Hard worker
- Great customer service skills
- Works well under pressure
- Great organizational skills and teamwork
- Fast learner
- Customer experience award at NAB contact centre
- Good communication skills
- Proficient in MS Office/Excel
- Proactive in role
- Assisting/supporting team members
Timeline
Lead Asset Finance – Secondment role
Medfin Finance
08.2023 - 06.2024
Sales Associate
Medfin Finance
03.2020 - Current
Asset Finance Specialist
Medfin Finance
05.2017 - 12.2019
Client Services Specialist
Medfin Finance
03.2016 - 05.2017
Customer service advisor
National Australia Bank
11.2013 - 03.2016
Pharmacy assistant
Pharmacy Depot
08.2011 - 11.2013
Diploma of venues and events -
HSC -
Loyola senior High School
Similar Profiles
Sanjeev PawarSanjeev Pawar
City Manager at MedfinCity Manager at Medfin
Manish APManish AP
Deputy Manager - B2B Marketing at MedfinDeputy Manager - B2B Marketing at Medfin
Anup K VAnup K V
OPERATIONS MANAGER at MEDOPS TECHNOLOGY PVT.LTD.(MEDFIN)OPERATIONS MANAGER at MEDOPS TECHNOLOGY PVT.LTD.(MEDFIN)