Summary
Overview
Work History
Education
Skills
Accomplishments
Cricket
Timeline
Generic

Barry Harken

THORNLIE (WA),WA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

18
18
years of professional experience

Work History

Customer Sales Support Representative

Komatsu
07.2019 - Current
  • Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
  • Evaluated competitor offerings regularly in order to promote projects on share of wallet while maintaining a competitive edge.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
  • Assisted management in setting realistic performance goals while continuously monitoring progress toward those objectives.

Customer Service Representative

Komatsu
07.2014 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assistant Spare Parts Manager and Parts Rep

Alf Barbagallo
02.2006 - 06.2014
  • Increased spare parts inventory accuracy by implementing a robust tracking system and conducting regular audits.
  • Assisted engineering teams in locating hard-to-find replacement parts for obsolete equipment, prolonging its operational life.
  • Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior.
  • Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
  • Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
  • Received and inspected package deliveries and resolved discrepancies.

Education

Automotive Mechanical Eng - Automotive Mechanics

South Metropolitan TAFE
Thornlie, WA
11.1986

Skills

  • Goal-Oriented
  • Empathy and patience
  • Data entry proficiency
  • CRM Software Experience
  • Complaint resolution
  • Sales strategy development
  • Contract Negotiation
  • Customer Service
  • Problem-Solving
  • Time Management

Accomplishments

  • Achieved Budget Results for three consecutive years with the help of my Manger and the wonderful team i work with.
  • Collaborated with NRW Pty Ltd on a complete solution package for their HD785-7 FLEET - received a po for commit and hold July 2024
  • Won a trip to America with Fleet Gaurd whilst working as a CSR- Keying the most sales lines in Australia - Keying the most Quote lines in Australia - Having the most incoming and outgoing phone call in Australia in a 12 month period.
  • Documented and resolved customer parts availability issues with supplying alternative solutions.
  • Supervised team of 16 staff members through service department with no mortality of staff for 6 years.

Cricket

I played 22 years of cricket from the age of 17 to 39 - I had several roles with in the club. A grade Captain-Club President- Secretary-Club Coach

Coached my sons junior for 4 years which was the highlight of my cricketing years. The enjoyment of giving back to a game i love so much was very satisfying.


Timeline

Customer Sales Support Representative

Komatsu
07.2019 - Current

Customer Service Representative

Komatsu
07.2014 - Current

Assistant Spare Parts Manager and Parts Rep

Alf Barbagallo
02.2006 - 06.2014

Automotive Mechanical Eng - Automotive Mechanics

South Metropolitan TAFE

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Barry Harken