Barry Keem
Wollongong,Australia
Summary
Motivated professional with a strong desire to advance career at BP. Utilizing outstanding managerial, customer service, and communication skills to make a valuable contribution as an effective sales team member. Solid work ethic and genuine enthusiasm for learning, eager to gain extensive knowledge of the sales field. Actively pursuing opportunities to acquire new skills and contribute to team success, bringing exceptional administrative, relationship-building, and problem-solving abilities to drive results.
Overview
26
26
years of professional experience
Work History
Fulfilment Specialists
BP Australia
02.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
Manager
BP Australia
07.2014 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Northgate Fuel Pty Ltd
07.2002 - 06.2014
- Company Overview: Trading as BP Fairy Meadow, French Quarter Cafe and Bakery, and Robo Car Wash
- Effective communication skills with the general public, employees and company representatives; face to face and via the phone
- Customer liaison and negotiation including responding to enquiries
- Ability to work effectively as part of a customer service team
- Money handling and balancing, including banking
- Stock management, including ordering
- Processing and Analysis of Daily Sales and KPI Reports, including price setting and understanding of GPs, etc
- Rostering and management of staff
- Trading as BP Fairy Meadow, French Quarter Cafe and Bakery, and Robo Car Wash
Customer Service
Lillywhites Sports Store
01.2002 - 06.2002
- Company Overview: Croydon, England
- Retail assistant – shoe fitting and customer service
- Customer liaison and negotiation including responding to enquiries
- Ability to work effectively as part of a customer service team
- Croydon, England
Customer Service
Northgate Fuel Pty Ltd
12.1998 - 12.2001
- Company Overview: Trading as Shop Stop Northgate, and Delifrance
- Effective communication skills with the general public, employees and company representatives; face to face and via the phone
- Customer liaison and negotiation including responding to enquiries
- Proven capacity to provide courteous and efficient service in a busy environment
- Ability to provide assistance to manager – acted as the assistant manager on saturdays and sundays
- Sandwich artist, barrista and baking of products
- Trading as Shop Stop Northgate, and Delifrance
Education
Diploma of Fitness and Recreation -
TAFE NSW
01.2002
Bachelor of Physical Education - Deferred Studies
University of Wollongong
01.1999
Higher School Certificate -
Wollongong High School
01.1998
Skills
- Communication
- Teamwork
- Leadership
- Problem Solving
- Reflective Thinking
- Facilitation of Learning
- Planning
- Assessment
- Evaluation
- Customer Service
- Computer Literacy
- Data Processing
- Data Analysis
- Stock Management
Personal Information
- Hobbies: Australian Representative in Athletics and Mountain Running (2005, 2006, 2007, 2008), Coaching of athletes, Physical fitness and sports in general
- Date of Birth: 09/15/80
- Nationality: Australian
References
Matt Gatt, BP Supply Chain Operations Lead. Contact - 0410 464 908.
Geoff Perrin, BP Retail Business Manager. Contact - 0408 992 724.
Timeline
Fulfilment Specialists
BP Australia
02.2022 - Current
Manager
BP Australia
07.2014 - 02.2022
Manager
Northgate Fuel Pty Ltd
07.2002 - 06.2014
Customer Service
Lillywhites Sports Store
01.2002 - 06.2002
Customer Service
Northgate Fuel Pty Ltd
12.1998 - 12.2001
Diploma of Fitness and Recreation -
TAFE NSW
Bachelor of Physical Education - Deferred Studies
University of Wollongong
Higher School Certificate -
Wollongong High School
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