Summary
Overview
Work History
Education
Timeline
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Barry Spencer

Mermaid Waters,Qld

Summary

I have many years experience in sales dealing direct with high value customers in the construction / refrigeration industry, I have demonstrated success in building and developing relationships with national building companies, trade companies and single traders, increasing sales per annum over many years.

I have vast knowledge in the refrigeration industry having been within that climate for 29 years.

I am skilled in developing lasting client rapport bringing my experience that I have achieved based on Knowledgeable support and consistent customer service, customer representation, Branch management and as a business owner, accomplished goals and demonstrated success in building networks and supporting objectives.

Kind Regards

Barry Spencer

Overview

45
45
years of professional experience

Work History

Director

Centre Carvery & takeaway
Tamworth
04.2022 - 12.2022
  • Created and maintained detailed records of all inventory, sales, customers, orders.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
  • Recruited, trained, managed and evaluated cafe staff performance.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.

Senior Sales Director

Residential Scaffold
Brisbane, Qld
06.2013 - 06.2020
  • Developed and implemented sales strategies to maximize customer satisfaction, increase market share, and expand revenue streams.
  • Increased sales from 4 million to 15 million per annum
  • Established key relationships with valued customers to maintain loyalty and improve growth
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Supervised daily activities of sales staff including territory management, account planning and development, lead generation initiatives.
  • Negotiated contracts with vendors and suppliers regarding pricing structures and delivery timelines.
  • Manage job sites,
  • Collaborated with cross-functional teams across departments such as marketing, finance, operations, customer service. to drive successful outcomes.

Sales Representative

Heatcraft
North-Northwest, Gold Coast
03.2009 - 03.2013
  • Sales rep for Northern NSW, covering areas of Tamworth, Port Macquarie, Coffs Harbour and dubbo, Gold coast
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Provided technical support for customers using the company's products or services.
  • Attended industry events such as conferences, seminars.
  • Reviewed monthly performance against targets set by management team.

Branch Manager

Kirby Refrigeration/ Heatcraft
Tamworth / Port Macquarie
01.1994 - 03.2009
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Ensured compliance with established policies, procedures and regulations and governing banking operations.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Built strong rapport with new and existing clients to better serve customer needs and promote branch loyalty.

Customer Service/Sales Representative

Lovelock Luke
Tamworth
01.1986 - 12.1994
  • Created and maintained relationships with vendors, customers, and distributors.
  • Organized product inventory to ensure timely delivery of products.
  • Identified new markets and opportunities for growth.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Managed the distribution process from ordering through delivery to customers.

Civil Aviation Mechanic

Dept of Aviation
Sydney / Tamworth
01.1978 - 12.1982
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks. generators, fire tenders and air conditioning and any equipment relate to an Airport and systems for the aviation industry.

Education

Trade Certificate - Fitting & Machining

Oltimo TAFE
01-1981

High School Diploma -

Harden High School
Harden, NSW
12-1978

Timeline

Director

Centre Carvery & takeaway
04.2022 - 12.2022

Senior Sales Director

Residential Scaffold
06.2013 - 06.2020

Sales Representative

Heatcraft
03.2009 - 03.2013

Branch Manager

Kirby Refrigeration/ Heatcraft
01.1994 - 03.2009

Customer Service/Sales Representative

Lovelock Luke
01.1986 - 12.1994

Civil Aviation Mechanic

Dept of Aviation
01.1978 - 12.1982

Trade Certificate - Fitting & Machining

Oltimo TAFE

High School Diploma -

Harden High School

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