Barry Spencer
Mermaid Waters,Qld
Summary
I have many years experience in sales dealing direct with high value customers in the construction / refrigeration industry, I have demonstrated success in building and developing relationships with national building companies, trade companies and single traders, increasing sales per annum over many years.
I have vast knowledge in the refrigeration industry having been within that climate for 29 years.
I am skilled in developing lasting client rapport bringing my experience that I have achieved based on Knowledgeable support and consistent customer service, customer representation, Branch management and as a business owner, accomplished goals and demonstrated success in building networks and supporting objectives.
Kind Regards
Barry Spencer
Overview
45
45
years of professional experience
Work History
Director
Centre Carvery & takeaway
Tamworth
04.2022 - 12.2022
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
Senior Sales Director
Residential Scaffold
Brisbane, Qld
06.2013 - 06.2020
- Developed and implemented sales strategies to maximize customer satisfaction, increase market share, and expand revenue streams.
- Increased sales from 4 million to 15 million per annum
- Established key relationships with valued customers to maintain loyalty and improve growth
- Built relationships with customers and industry professionals to establish long-term business growth.
- Supervised daily activities of sales staff including territory management, account planning and development, lead generation initiatives.
- Negotiated contracts with vendors and suppliers regarding pricing structures and delivery timelines.
- Manage job sites,
- Collaborated with cross-functional teams across departments such as marketing, finance, operations, customer service. to drive successful outcomes.
Sales Representative
Heatcraft
North-Northwest, Gold Coast
03.2009 - 03.2013
- Sales rep for Northern NSW, covering areas of Tamworth, Port Macquarie, Coffs Harbour and dubbo, Gold coast
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Provided technical support for customers using the company's products or services.
- Attended industry events such as conferences, seminars.
- Reviewed monthly performance against targets set by management team.
Branch Manager
Kirby Refrigeration/ Heatcraft
Tamworth / Port Macquarie
01.1994 - 03.2009
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations and governing banking operations.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Built strong rapport with new and existing clients to better serve customer needs and promote branch loyalty.
Customer Service/Sales Representative
Lovelock Luke
Tamworth
01.1986 - 12.1994
- Created and maintained relationships with vendors, customers, and distributors.
- Organized product inventory to ensure timely delivery of products.
- Identified new markets and opportunities for growth.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Managed the distribution process from ordering through delivery to customers.
Civil Aviation Mechanic
Dept of Aviation
Sydney / Tamworth
01.1978 - 12.1982
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks. generators, fire tenders and air conditioning and any equipment relate to an Airport and systems for the aviation industry.
Education
Trade Certificate - Fitting & Machining
Oltimo TAFE
01-1981
High School Diploma -
Harden High School
Harden, NSW12-1978
Timeline
Director
Centre Carvery & takeaway
04.2022 - 12.2022
Senior Sales Director
Residential Scaffold
06.2013 - 06.2020
Sales Representative
Heatcraft
03.2009 - 03.2013
Branch Manager
Kirby Refrigeration/ Heatcraft
01.1994 - 03.2009
Customer Service/Sales Representative
Lovelock Luke
01.1986 - 12.1994
Civil Aviation Mechanic
Dept of Aviation
01.1978 - 12.1982
Trade Certificate - Fitting & Machining
Oltimo TAFE
High School Diploma -
Harden High School