Barry Whelan

• Supervise day-to-day operations to meet performance, quality and service expectations.
• Foster a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles and the overall business operations.
• Increase employee performance and job satisfaction to strengthen retention and engagement.
• Develop strong relationships with stakeholders to facilitate smooth communication and project completion.
• Create and maintain a strong team culture that promotes high levels of collaboration, employee satisfaction, and overall performance.
• Improve team efficiency by streamlining processes and implementing innovative management strategies.
• Increase customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Partner with upper management in executing functional strategies and reporting capabilities.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Trained employees in essential job functions.
• Mentor and support junior staff members to apply best practices and follow procedures.
• Supervise and coordinate team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Develop and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handle escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term customer relationships.
• Enhance team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
• Improve customer satisfaction by promptly addressing and resolving customers concerns and complaints.
• Develope strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Ensure compliance with all company policies, Government regulations, and industry standards related to Hotel operations.
• Initiate plans to improve customer relations, quality standards, and service efficiency.
• Develop and implement new procedures and policies to improve operational productivity.
• Handle customer complaints, resolve issues, and adjust policies to meet changing needs.
• Maintain professional demeanour by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Key Responsibilities:

• Manage all areas of the Hotel, including Restaurants, Bars, 2 Bowl Greens, 81 EGM's, TAB and Keno.
• Conduct promotions.
• OLGR Compliance.
• Conflict Management
• Banking, Cash Control and Administration.
• Building and Maintaining Member Relationships
• Adaptable work style, ability to prioritise
• Change Management
• Ensure staff are managed fairly, involving people from a range of different social and ethnic backgrounds, and of different genders and sexual orientation.

• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Key Responsibilities:

• Managed entire premise and staff, which included Sports/Restaurant/Gaming and Bars and Function area.
• Event/Entertainment Management.
• Accommodation Bookings for 14 rooms (POW).
• Create and Conduct promotions.
• OLGR Compliance.
• Conflict Management
• Banking, Cash Control and Administration.
• Building and Maintaining Member Relationships
• Adaptable work style, time and change management
• Ensuring diversity is maintained and monitored in the workplace.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Key Responsibilities:

• Efficient Customer Service.
• Managed Stock Receipts.
• Managed efficient cash register duties.
• Managed filling of stock and building specials in a timely manner.
• Managed opening and closing hours.
• Trained staff on correct procedures, both internally and externally.
• Managed staff in all areas of company policy, including fair practice, disciplinary action as well as the normal day to day running of the business, eg: general cleaning duties etc.

• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Key Responsibilities:

• Oversaw Restaurant 35, 3 Bars and Function Rooms.
• Managed TAB/Keno/Drive Through and Bottle Shop.

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish using effective crowd control methods.
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.

Key Responsibilities:-

• Managed sports and Gaming Lounges, 3 Bars, Restaurant and Function Rooms.
• Managed 40 EGM's, TAB, Keno and Courtesy Bus.
• Managed Bottle Shop.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Managed Sports/Restaurant/Gaming Lounges/Bistro/Pizza Kitchen/Function Rooms/4 Bars/Night Club/TAB/Keno/Courtesy Bus

Key Responsibilities:

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Directed the formulation of annual budgets and forecasts based on historical trends and future projections ensuring financial stability.
• Managed complex projects from inception to completion within tight deadlines while maintaining high-quality standards.
• Mentored junior managers and other employees for their career progression leading to better talent retention rates.
• Reduced operational costs by optimizing resource allocation, budget management, and procurement processes.
• Championed diversity and inclusion initiatives within the department, creating a more inclusive work environment for all employees.
• Drove customer satisfaction improvements by implementing rigorous quality control measures and addressing client concerns promptly.