Barsha Acharya
Harris Park,NSW
Summary
Dynamic barista with expertise in espresso machine operation and exceptional hospitality service at Sydney Gateway McDonald's. Proven ability to enhance customer satisfaction through effective communication and quick resolution of complaints. Skilled in maintaining cleanliness and organization, contributing to a welcoming environment that fosters loyalty and engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
McCafé Barista
Sydney Gateway McDonald's
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
The Baristas Coffee School
12.2023 - 02.2024
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Education
Bachelor of Science -
Western Sydney University
Sydney, NSWSkills
- Time management
- Opening and closing duties
- Drink customization
- Cash handling
- Cleanliness
- Hospitality service expertise
- Coffee machinery
Certification
- Licensed Barista at McDonald's and The Barista's Coffee School.
Languages
English
Nepali
Hindi
Timeline
McCafé Barista
Sydney Gateway McDonald's
03.2024 - Current
Barista
The Baristas Coffee School
12.2023 - 02.2024
Bachelor of Science -
Western Sydney University
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