Barsha Adhikari

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful sales assistance with almost 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.

• Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
• Supervised team of 10 staff members.
• Developed a new telephone script that was positively received by customers and so impressive that management implemented it for the entire department.
• Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.