Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barsha Barua

Kingsford,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

SALES ASSISTANT/ OPERATION Management

ZARA
01.2023 - Current
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed special orders for out-of-stock items when necessary.
  • Helped customers find specific products, answered questions and offered product advice.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

CUSTOMER SERVICE

Woolworths
01.2018 - 01.2022
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Supervisor

KFC
01.2018 - 01.2021
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained positive working relationship with fellow staff and management.

VOLUNTEER

CHILDREN
01.2015 - 01.2017
  • Taking classes of up to 16 children basic knowledge, culture, learning materials, set up the children’s environment
  • Guide children’s behavior and social development, also basic first aid in emergencies.
  • Maintained accurate records and documented client data in company databases.
  • Established and maintained relationships with fellow volunteers and organizational stakeholders.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Helped organize and implement programs and projects to aid community and individuals.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Education

BASIC MAKEUP COURSE- BANGLADESH WOMEN ORG. -

YOUTUBE
CHANNEL- LOOKZ BY
01.2018

HIGHER SECONDARY -

KADAMTALA PURBOO BASABOO SCHOOL

MOTIJHEEL -

MODEL HIGH SCHOOL AND COLLEGE

BARSHA CERTIFICATE IN SPOKEN AND WRITTEN ENGLISH 3 -

Skills

  • PERSONAL ATTRIBUTES
  • PASSIONATE ABOUT MY WORK
  • EXPERIENCED WORKER WITH CHILDREN
  • LOYAL, RESPONSIBLE & PATIENT
  • GOOD EYE FOR DETAILS
  • COMPUTER
  • PROFICIENT IN WINDOWS AND MAC OS, MICROSOFT
  • WORD, POWERPOINT AND EXCEL
  • Sales Expertise
  • Returns and Exchanges
  • Stock Management
  • Cash Handling
  • Cash Register Operation
  • Customer Needs Assessment
  • Customer Assistance
  • Product Knowledge

Timeline

SALES ASSISTANT/ OPERATION Management

ZARA
01.2023 - Current

CUSTOMER SERVICE

Woolworths
01.2018 - 01.2022

Supervisor

KFC
01.2018 - 01.2021

VOLUNTEER

CHILDREN
01.2015 - 01.2017

BASIC MAKEUP COURSE- BANGLADESH WOMEN ORG. -

YOUTUBE

HIGHER SECONDARY -

KADAMTALA PURBOO BASABOO SCHOOL

MOTIJHEEL -

MODEL HIGH SCHOOL AND COLLEGE

BARSHA CERTIFICATE IN SPOKEN AND WRITTEN ENGLISH 3 -

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