Barsha Pradhananga
Gungahlin,ACT
Summary
Attentive and detail-oriented Masters in Information Technology and Systems student seeking to provide technical support to end users, diagnosing hardware and software issues, and ensuring the smooth running of IT systems. Strong communicator with the ability to troubleshoot under pressure, deliver prompt solutions, and maintain high levels of customer satisfaction. Seeking to contribute technical skills and expertise to enhance user productivity and IT service efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Assistant
Prouds the Jewellers
03.2024 - Current
- Hosting customers
- Handling customers’ queries professionally
- Visual Merchandising of jewelry items and watches
- Stocking jewelry items and watches
- Maintaining store cleanliness and hygiene
- Ensuring customers’ satisfaction with exceptional service delivery
Pharmacy Assistant
Chemist Warehouse
02.2023 - Current
- Providing medicines and products to customers dispensed through dispensary
- Customer Service and till functions
- Stock Handling and marking off stocks delivered
- Sorting scripts
- Stock Handling
Data Analyst
Leapfrog
12.2021 - 09.2022
- Analyzing retail transactions, wholesale purchases, and loyalty program data to derive actionable insights for business stakeholders
- Developing and maintaining reports, measurement tools, and dashboards to monitor and report on business performance
- Conducting ad-hoc analysis to support decision-making processes and business planning
- Collaborating with the marketing team to prepare and analyze shopper behavioral data for personalized messaging strategies
Bank Teller
Nabil Bank Limited
09.2021 - 12.2021
- Performing all cash counter related operations
- SIS Reporting
- ATM cash load
- DMAT and C-ASBA account opening and verification
- Reporting cash and vault position to supervisor
Finance Officer
Kumari Bank Limited
06.2021 - 09.2021
- Reporting cash positions of branches on monthly basis
- Compiling and comparing quarterly reports of various commercial banks
- Compiling and comparing standard charge sheets of various commercial banks
- Following up with branches for required reports
- Coordinating with team members for daily operations
Finance Officer
KMC Hospital
09.2020 - 06.2021
- Daily cash handling and monitoring
- Inventory management
- Dealing with creditors' payment
- Managing accounts receivable function, including arrears calls and debt collection
- Dealing with customers' queries and grievances
- Making entries of students' fees, dues and fines
Student Tutor
Nirwana International
10.2015 - 12.2016
- Providing one-on-one tutoring to fellow students for their entrance exam preparation, enhancing their understanding and performance in the subject
- Assisting students in developing effective study skills and independent learning strategies
- Creating a supportive and encouraging learning environment, fostering student confidence and academic growth
Education
Masters - Information Technology and Systems
University of Canberra
12.2024
Bachelor - Business Adminstration
Shanker Dev Campus
09.2019
High School Certificate -
Banepa NIST Higher Secondary School
Banepa, Kavrepalanchok08.2015
School Leaving Certificate -
Vidhya Sagar English Secondary School
Banepa, Kavrepalanchok05.2013
Skills
- Microsoft Office Suites
- Technical Support
- Troubleshooting
- Hardware and Software Installation
- Network Configuration and Support
- Cisco Packet Tracer
- Azure Lab Services
- Python
- SQL
- Good Team Player
- Communication skills
- Leadership skills
- Cash Handling
- Multitasking
- Attentive to details
- Enthusiastic learner
Certification
- Tally Accounting Package Software Certificate
- Cisco Packet Tracer Course Completion Certificate
- Study Australia Industry Experience Program (Australian Government Certificate of Completion)
- Microsoft Certified: Azure Fundamentals
- Current Working with Vulnerable People (WWVP) registration
Accomplishments
- Dean's List Award, University of Canberra, 01/01/23
- First Place, Shanker Dev Campus, 01/01/16
Additional Skills And Attributes
- Microsoft Office Suites
- Technical Support and Troubleshooting
- Hardware and Software Installation
- Network Configuration and Support
- Azure Lab Services
- Python
- SQL
- Good Team Player
- Communication skills
- Leadership skills
- Cash Handling
- Multitasking
- Attentive to details
- Enthusiastic learner
Academic Reports And Projects
- Report on Impact of Leadership on Organizational Performance
- Report on Working Procedure of metrotarkari.com
- Business Plan of Event Management Company
- Summer Project on Customer Satisfaction on Internet Service Provider
- Internship Report on 'General Banking Practices of Agricultural Development Bank Limited'
- Patent Report on Three in One Cleaner
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Sales Assistant
Prouds the Jewellers
03.2024 - Current
Pharmacy Assistant
Chemist Warehouse
02.2023 - Current
Data Analyst
Leapfrog
12.2021 - 09.2022
Bank Teller
Nabil Bank Limited
09.2021 - 12.2021
Finance Officer
Kumari Bank Limited
06.2021 - 09.2021
Finance Officer
KMC Hospital
09.2020 - 06.2021
Student Tutor
Nirwana International
10.2015 - 12.2016
Bachelor - Business Adminstration
Shanker Dev Campus
High School Certificate -
Banepa NIST Higher Secondary School
School Leaving Certificate -
Vidhya Sagar English Secondary School
- Tally Accounting Package Software Certificate
- Cisco Packet Tracer Course Completion Certificate
- Study Australia Industry Experience Program (Australian Government Certificate of Completion)
- Microsoft Certified: Azure Fundamentals
- Current Working with Vulnerable People (WWVP) registration
Masters - Information Technology and Systems
University of Canberra
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