BART KLABBERS
Sydney,Australia
Summary
Results-oriented professional with expertise in customer service, business support, and digital marketing. Experienced in delivering client support in banking and healthcare, managing complex tasks, and optimizing processes. Proficient in SEO, data-driven marketing, and machine learning, with practical experience in analytical and creative problem-solving projects. Fluent in Dutch and English, excelling in fast-paced, collaborative environments.
Overview
6
6
years of professional experience
Work History
Business service representative
Triodos bank
Utrecht
11.2023 - 10.2025
- Assisted business clients with account-related inquiries, transactions, and administrative requests in compliance with banking regulations.
- Delivered professional customer support to business clients, enhancing understanding of banking products and services.
- Built and maintained strong relationships with business clients through clear, reliable, and confidential communication.
- Resolved client issues efficiently while meeting service level agreements (SLAs).
- Maintained accurate records while collaborating with internal departments to effectively address business client needs.
Business support Antoni Project
Triodosbank
Utrecht
06.2025 - 09.2025
- Guided shareholders through settlement proposal process, facilitating understanding and engagement with the Antoni Project.
- Provided clear and accurate information to shareholders regarding the settlement proposal and its benefits.
- Addressed shareholder questions and concerns, promoting transparent communication and fostering trust.
- Entered and processed administrative data related to settlement, maintaining accuracy and ensuring compliance with organizational standards.
- Coordinated documentation and forwarded completed cases for further handling within the organization.
Customer service representative
Triodosbank
Utrecht
05.2023 - 11.2023
- Assisted customers with inquiries about accounts, payments, and banking services, enhancing customer experience and satisfaction.
- Handled customer requests and issues efficiently, ensuring compliance and contributing to high satisfaction levels.
- Provided clear information about banking products and services, guiding customers to suitable solutions and fostering trust.
- Maintained accurate customer records and followed internal procedures and regulatory guidelines.
- Collaborated with internal teams to resolve complex cases and improve service quality.
Foodassistant
Radboud Hospital
Nijmegen
11.2020 - 01.2023
- Assisted with meal preparation and delivery, ensuring adherence to patients' dietary requirements.
- Verified and followed prescribed diets, including special dietary needs.
- Assisted in training new staff on departmental processes. and orient new staff on departmental procedures and patient care routines.
- Supported patients with meal service and ensured hygienic and organized food handling.
- Collaborated with healthcare and kitchen teams to maintain efficient and safe operations.
Merchandiser (field marketing)
Hamilton Bright
East-Netherlands
11.2019 - 11.2020
- Executed merchandising activities for major A-brands across multiple supermarkets daily.
- Planned and optimized daily routes using a route-planning app to ensure efficient store visits.
- Installed and maintained promotional materials such as shelf cards, promotional displays, banners, floor stickers, and other in-store materials.
- Collaborated with team members on store refit and rebuild projects to enhance merchandising effectiveness.
- Worked flexibly in a dynamic environment, adapting to changes in planning and store requirements.
NPO Ethical data project
NPO, public broadcast
Hilversum
09.2024 - 06.2025
- The NPO Ethical Data Project examines how the Netherlands' largest public broadcaster (NPO) can handle data responsibly to promote diversity and support underrepresented groups in podcasting.
- Collaborated with public broadcasters under NPO umbrella to enhance data handling and promote diversity.
- Developed dashboard for BNNVARA to visualize target audience topics in videos, enabling effective sentiment assessment and content categorization.
SEO internship
DNG
Utrecht
01.2024 - 07.2024
- Collaborated with Growth Lead to execute SEO strategies that supported overall growth objectives.
- Created content and ensured technical optimization for search engines, aiming to enhance Google ranking.
- Analyzed traffic data to identify factors contributing to user growth.
- Completed SEO course to acquire foundational knowledge for practical application during internship.
Digital marketing internship
Proforto
Nijmegen
02.2022 - 06.2022
- Developed foundational skills in content marketing, SEA, and email marketing during Digital Marketing Internship.
- Gained practical insight into implementing data-driven strategies in digital marketing.
- Supported the creation and optimization of digital content across various online channels.
- Supported paid search campaigns and targeted email communications to enhance audience engagement.
Education
MA - Data Driven Design
University of applied science Utrecht
Utrecht08.2025
Bachelor - Entrepreneurship
HAN university of applied sciences
Nijmegen06.2024
Minor - Human resource management
HAN university of applied sciences
Nijmegen01.2023
Skills
- Communication
- Customer service
- Problem Solving
- Customer Focus / Client Orientation
- Adaptability
- Time Management / Organization
Personal Information
Visa Status: Working Holiday Visa
Languages
English
Full Professional
Dutch
Native/ Bilingual
Timeline
Business support Antoni Project
Triodosbank
06.2025 - 09.2025
NPO Ethical data project
NPO, public broadcast
09.2024 - 06.2025
SEO internship
DNG
01.2024 - 07.2024
Business service representative
Triodos bank
11.2023 - 10.2025
Customer service representative
Triodosbank
05.2023 - 11.2023
Digital marketing internship
Proforto
02.2022 - 06.2022
Foodassistant
Radboud Hospital
11.2020 - 01.2023
Merchandiser (field marketing)
Hamilton Bright
11.2019 - 11.2020
MA - Data Driven Design
University of applied science Utrecht
Bachelor - Entrepreneurship
HAN university of applied sciences
Minor - Human resource management
HAN university of applied sciences