Barthenia Mekhail
Sydney,NSW
Overview
7
7
years of professional experience
Work History
Support Worker
Step by step care
Sydney, NSW
07.2023 - Current
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Assisted clients with personal care, such as showering and dressing.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Supported clients to access education, training or employment opportunities.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
Assistant Manager
KFC
St Clair, NSW
05.2022 - 07.2023
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organised training sessions for new hires to familiarise them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Supervisor
KFC
Mount Druitt, NSW
08.2017 - 05.2022
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Resolved conflicts between staff members in a timely manner.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted customers with product selection when needed.
- Addressed any issues that arose during the shift in a proactive manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Investigated accidents or incidents occurring during shift hours.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
Education
Bachelor of Undergraduate Social Work -
Western Sydney University
Parramatta HSC -
St Bishoy College
Mount Druitt, NSWSkills
- Leadership
- Teamwork
- fast Learner
- Problem-solving
- staff training
- Management
- fluent in Arabic
- Safety awareness
- Creativity
- customer Service
- Positive attitude
- Communication
- Responsible
- Respectful
- Life Skills Development
- Behavioral support
- Skill Development
- First-aid and CPR
- Personal care assistance
- Clean Driving Record
- Cultural Sensitivity
- Budgeting and financial management
- Daily living assistance
- Emotional Support
About Me
I am a passionate and dedicated individual currently studying Social Work at Western Sydney University. My journey began with years of experience as a Shift Supervisor and Assistant Manager at KFC, where I developed strong leadership skills, reliability, and the ability to adapt quickly. Transitioning to a Support Worker role in 2023 has deepened my commitment to client care, allowing me to connect with people on a more personal level and enhance my skills in meeting their needs.
My academic pursuits and hands-on experience have fueled my desire to make a meaningful difference in the lives of others. I am committed to using my background and skills to contribute positively in the field of social work, with a focus on compassion, integrity, and a genuine passion for supporting individuals and families.
References:
Christine Nolan (Assistant Manager at KFC)
Phone Number: 0404796643
Magdy Andrawes (Director of StepBy Step care)
Phone Number: 0410523456
Languages
Arabic
Native/ Bilingual
Timeline
Support Worker
Step by step care
07.2023 - Current
Assistant Manager
KFC
05.2022 - 07.2023
Shift Supervisor
KFC
08.2017 - 05.2022
Bachelor of Undergraduate Social Work -
Western Sydney University
HSC -
St Bishoy College
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