Summary
Overview
Work History
Education
Skills
Certificates Training
Timeline
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Your Name

Brisbane,QLD

Summary

Dynamic QLD Service Manager at ILS, renowned for transforming a struggling service department into a revenue-generating powerhouse. Expert in mechanical diagnostics and strategic thinking, I achieved zero staff turnover while enhancing client satisfaction. My leadership and problem-solving skills consistently drive operational excellence and foster a culture of continuous improvement.

Overview

23
23
years of professional experience

Work History

QLD Service Manager

ILS (Independent Living Specialist)
01.2023 - Current
  • Company Overview: ILS is a large Australian organization processing 3,000 orders daily, employing 700 staff nationwide.
  • Managing regions across Queensland, including Northern Rivers, Toowoomba, Gold Coast, Central Coast, and Far North Queensland. Promoted to manage all of Queensland within the first year, starting from Greater Brisbane only.
  • Managing teams across five key departments—Service Technicians, Service Coordinators, Workshop, Parts, and Laundry/Pressure Care—each with distinct scopes and challenges.
  • Successfully turned around a troubled service department that previously generated no revenue, transforming it into the only service department in the national ILS network to consistently meet monthly revenue targets, through the implementation of strategies that improved performance and team morale.
  • Oversee the fleet
  • Demonstrate strong problem-solving abilities, effectively addressing challenges and implementing solutions to improve operations.
  • Achieved the highest revenue in a month for the Service Department in the history of the organisation, consistently meeting and exceeding revenue goals.
  • Significantly reduced parts write-offs from $100K per year to $0 within the first financial year.
  • Provide ongoing training and mentorship for other Queensland locations, enhancing skills and ensuring consistent service delivery.
  • Lead continuous improvements in client satisfaction, resulting in measurable increases in positive feedback and overall service ratings.
  • Significantly reduced staff turnover, becoming the only service department in the national ILS network with zero staff turnover in last financial year.
  • ILS is a large Australian organization processing 3,000 orders daily, employing 700 staff nationwide.

Medical Equipment Technician

Activtec Solutions Qld
09.2018 - 03.2023
  • Secondment promotion to state coordinator service manager for QLD
  • Over achievement of profit KPIs relating to quarterly targets
  • Continuous Highly successful customer relations feedback
  • Acquisition of new hospital/aged care/government body customers for the business
  • Testing and tagging medical equipment to determine serviceability, condition and possible replacement or disposal.
  • Sales component to the role that involves upselling, cross selling, product selling, parts selling.
  • Adherence to KPIs relevant to profit margins per QTR.
  • Knowledge of business acumen and financial figures.
  • Sales competency in the hospital, aged care and government body settings.
  • Performing repairs, troubleshooting and preventative maintenance, keeping records of maintenance ensuring compliance with safety regulations.
  • Working with a big variety of healthcare and medical equipment in the hospitals, nursing homes and private homes.
  • Installing and calibrating medical equipment.
  • Training new employees, explaining and demonstrating the proper use of equipment to the clients.

Technician & Warehouse Team Member

Campos Coffee Qld
07.2012 - 09.2018
  • Internal promotion within 12 months of employment from level entry to field technician and workshop repairs coordinator
  • Testing, tagging, and electrical inspection of cables and appliances, and replacing components.
  • Service, maintenance, rebuilding, and full installation of all onsite and offsite coffee machines.
  • Stock take and ordering of parts and equipment, daily warehouse operations.

Staging Rigging & Draping Team Leader

Cover It Up
London, UK
10.2007 - 06.2012
  • Leadership and supervision skills while overseeing the safe installation and breakdown of drapes.
  • Construction of stage scaffolding, truss systems and setting of stage rigging points.
  • Production management and various internal and external stakeholders.

Smoulder & Electrolysis Specialist

Aluminium Impex Konin Metal
Konin, Poland
01.2003 - 01.2005
  • Specialist in electrolytic bath manufacturing process, using top-grade aluminium.
  • Responsible for processing, overseeing aluminium smelting, and various production lines.
  • Managing logistics and delivery of aluminium and by-product alumina with specialty vehicles.

Education

Business Management Diploma - Finance, operations, marketing, management

07.2025

Skills

  • Autonomous
  • Self-motivated
  • Dedicated
  • Resilient
  • Results focused
  • Problem solver
  • Diligent
  • Customer focused
  • Mechanical skillset
  • Engineering skillset
  • Self-reliant
  • Detail orientated
  • Goal setting
  • Territory management
  • Account management
  • Time management
  • Strategic thinking
  • Technical knowledge
  • Analytical thinker
  • Market research
  • Risk management
  • MS office
  • Regulations compliance
  • Data management
  • Regulatory compliance
  • Coaching and mentorship
  • Heavy equipment operation
  • New employee hiring
  • Task delegation
  • Documentation and reporting
  • Service order flow
  • Client retention strategies
  • Cost estimates
  • Staff training and development
  • Culture development
  • Forecasting
  • Service delivery optimization
  • Mechanical diagnostics
  • Flexible schedule
  • Bilingual [language] and [language]
  • After-sales support
  • Customer satisfaction measurement
  • Process optimization
  • ASE certification
  • Interpersonal relationships
  • Work Planning and Prioritization
  • Crew leadership
  • FLUENT IN [LANGUAGE]
  • Leadership development
  • Supply ordering
  • Quality control
  • Supply procurement
  • Contract management
  • Outgoing and energetic
  • Compliance enforcement
  • Data analytics
  • Quality assurance
  • Upselling
  • Multitasking and organization
  • Strategic business planning
  • Workplace safety
  • Advanced [language] ability
  • Maintenance planning

Certificates Training

  • Currently Studying Business Management Diploma (Majoring in Finance, operations, marketing, management)
  • Restricted Electrical License
  • Test and Tag License
  • White Card
  • QLD Blue Card
  • Yellow Card
  • Open Manual Driver’s License
  • Heavy Rigid License
  • Forklift License
  • Dogging and Rigging
  • Work at Height Licenses

Timeline

QLD Service Manager

ILS (Independent Living Specialist)
01.2023 - Current

Medical Equipment Technician

Activtec Solutions Qld
09.2018 - 03.2023

Technician & Warehouse Team Member

Campos Coffee Qld
07.2012 - 09.2018

Staging Rigging & Draping Team Leader

Cover It Up
10.2007 - 06.2012

Smoulder & Electrolysis Specialist

Aluminium Impex Konin Metal
01.2003 - 01.2005

Business Management Diploma - Finance, operations, marketing, management

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