Summary
Overview
Work History
Education
Skills
Timeline
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Barun Chand

Summary

Results-driven IT Support Specialist with a strong foundation in troubleshooting and problem-solving, both remotely and in person. Proven experience in providing exceptional customer service and technical support. Eager to apply my IT skills and dedication to client satisfaction in a dynamic IT environment, contributing to the effective functioning of technology operations.

Overview

3
3
years of professional experience

Work History

Field Sales Executive

Apex Solutions
02.2025 - Current
  • Brought in a steady stream of new clients by reaching out directly, understanding their needs, and offering the right program.
  • Helped improve client engagement by following up regularly and offering ongoing support.
  • Played a key role in reaching and exceeding monthly targets, qualifying for performance bonuses along the way.
  • Managed my own schedule and territory, focusing on hitting KPIs while keeping a consistent sales pipeline.
  • Worked with the onboarding team to make sure new clients had a smooth start with our platform.

Collections Consultant

Commercial Credit Services
02.2023 - 02.2025
  • Resolved 90% of customer account issues through tailored payment strategies.
  • Trained new staff on compliance and operational procedures.
  • Communicated complex information in an accessible, customer-friendly manner.

Scheduler

Smart User
08.2022 - 03.2023
  • Increased client retention by 20% through proactive service suggestions.
  • Handled 50+ daily client interactions, maintaining quality and efficiency.
  • Balanced scheduling, administrative tasks, and customer engagement.

Education

Bachelor of Science - Information Technology

Melbourne Polytechnic
Melbourne, VIC
06-2026

Advance Diploma - Telecommunications Network Engineering

Brighton College
Melbourne
10-2024

Skills

  • Goal oriented
  • Customer engagement
  • Sales strategies
  • Territory management
  • CRM software

Timeline

Field Sales Executive

Apex Solutions
02.2025 - Current

Collections Consultant

Commercial Credit Services
02.2023 - 02.2025

Scheduler

Smart User
08.2022 - 03.2023

Bachelor of Science - Information Technology

Melbourne Polytechnic

Advance Diploma - Telecommunications Network Engineering

Brighton College

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Barun Chand