Basanta Budhathoki
Auburn ,NSW
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Centro Supermarkets
Townhall , NSW
10.2022 - Current
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Complied with all health and safety regulations while performing job duties.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Patient Services Assistant
St John Of God Hospital
Burwood, NSW
03.2023 - 03.2025
- Implemented quality improvement initiatives designed to improve patient satisfaction scores.
- Educated patients on proper healthcare maintenance techniques such as diet modification or exercise regimens.
- Responded promptly to emergency situations following established protocols.
- Provided emotional support during difficult times such as end-of-life situations or chronic illness diagnosis.
- Provided patient care by escorting them to exam rooms, taking vital signs and recording medical history.
- Offered information, support and comfort to patient families.
- Supported nursing staff in day-to-day operations.
Customer Service Cashier
Tobacconist
Bradfield , NSW
01.2024 - 10.2024
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided excellent customer service by helping customers locate items they were looking for.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained work area and kept cash drawer organized.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Sydney Metro Campus
Townhall04-2024
Bachelor of Information Technology -
AIB I(Australian Institute Business Intelligence)
CentralSkills
- Cash register operation
- Customer service
- Product knowledge
- Sales transactions
- Return processing
- Inventory management
- Communication skills
- Conflict resolution
- Strong numeracy
- Customer satisfaction
- Patient care
- Customer focus
- POS system operation
- Reliability and punctuality
- Multilingual communication
- Order taking
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Cashier
Tobacconist
01.2024 - 10.2024
Patient Services Assistant
St John Of God Hospital
03.2023 - 03.2025
Customer Service Cashier
Centro Supermarkets
10.2022 - Current
High School Diploma -
Sydney Metro Campus
Bachelor of Information Technology -
AIB I(Australian Institute Business Intelligence)
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