Basanta Pathak
Torquay,VIC
Summary
A dedicated student of Social Work well-versed in liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
6
6
years of professional experience
Work History
Field Placement Student
My Right 2 Voice
05.2023 - 12.2023
- Worked with Support Coordination team and the Behavioural Support team under the NDIS framework (level 2 Support Coordination & Positive Behavioural Support) for complex clients diagnosed with physical and mental disability.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Electrical Sales Associate
Harvey Norman
09.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recorded inventory sales into organization's weekly income report.
Electrical Sales Representative
Harvey Norman Maribyrnong
01.2022 - 09.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Discussed suitable products with customers, outlined restrictions and educated on policies
Team Leader for Live Chat and Customer Service
Harvey Norman Online
08.2020 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 calls per day.
- Developed team communications and information for meetings
Research Analyst
Department Of Occupational Therapy, KMC Hospital
09.2017 - 04.2019
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Organized participant-informed consent waivers and research scope documentation.
- Wrote research papers, reports, reviews and summaries regarding Limb mobility.
- Targeted Rehabilitative research by focusing on specific demographic parameters.
- Treated patients for rehabilitative care and skilled for emergency and immediate care services.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Education
Master of Science - Social Work
Australian College of Applied Professions
Melbourne, VICAdvanced Diploma - Information Technology
Kingsford International Institute
Sydney, NSW02.2022
Bachelor of Science - Occupational Therapy
Manipal University
Karnataka, India08.2016
Skills
- Referrals and Networking
- Support Coordination with NDIS clients
- Behavioural Support with NDIS clients
- Data Screening
- Therapeutic Exercise
- Records Maintenance
- Case Management
- Cordial and Hospitable
- Goal-Driven
- Wellness Checks
- Treating Individuals for Rehabilitative Care
- Ability to quickly integrated into a multi-disciplinary team
Licences and Certificates
Working with Children's Check - 2697632A-02
Criminal History and Police Check - Current (InterCheck) - 587961
Language
Fluent in Nepalese Language (Mother Tongue), English and Hindi.
Reference
- Simon Day (Harvey Norman Thomastown Proprietor) - simon.day@au.harveynorman.com / 0400597605
- Peter Michapoulous (Harvey Norman Online - Head of customer service) - peter.michapoulous@au.harveynorman.com / 0416295840
- Ginger Ekselman (ACAP - Lecturer and Field Education, Social Work) - Ginger.Ekselman@acap.edu.au
Timeline
Field Placement Student
My Right 2 Voice
05.2023 - 12.2023
Electrical Sales Associate
Harvey Norman
09.2022 - Current
Electrical Sales Representative
Harvey Norman Maribyrnong
01.2022 - 09.2022
Team Leader for Live Chat and Customer Service
Harvey Norman Online
08.2020 - 01.2022
Research Analyst
Department Of Occupational Therapy, KMC Hospital
09.2017 - 04.2019
Master of Science - Social Work
Australian College of Applied Professions
Advanced Diploma - Information Technology
Kingsford International Institute
Bachelor of Science - Occupational Therapy
Manipal University
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