Basanti Kandel
RESERVIOR,VIC
Summary
Offering dependable and attentive approach, eager to learn and develop within security environment. Brings understanding of safety protocols and emergency response procedures, with skills in active surveillance and risk management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sonsa Market
Collingwood, VIC
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Trainee Security Officer
Lite Security
Melbourne, VIC
02.2025 - 04.2025
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Certificate II In Security Operation - Security
Lite Security
North Melbourne, VIC04.2025
Skills
- Incident reporting
- Security guard license
- Superior customer service
- communication skill
Certification
Victorian security guard license
First Aid and CPR (HLTAID10)
Working with children check
Reference
Available upon request
Languages
English, Nepali, Hindi
Timeline
Trainee Security Officer
Lite Security
02.2025 - 04.2025
Customer Service Representative
Sonsa Market
06.2023 - Current
Certificate II In Security Operation - Security
Lite Security