Basem Saade
Narre Warren ,VIC
Summary
Highly Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success as well as dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Freelance WordPress Web Developer
Global
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Reduced load times and improved site speed by optimizing images, scripts, and other assets.
- Determined coding requirements for specialized scripts.
IT Helpdesk & Chat Specialist
Vodafone
10.2022 - 10.2023
- Supported sales initiatives by up-selling or cross-selling relevant products/services where appropriate within the context of the chat conversation.
- Contributed to company''s positive reputation, delivering exceptional customer service via chat channels.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Collaborated with team members to identify areas for process improvement and implement changes accordingly.
Help Desk & Administrator
Green Goals Trading & Contracting
01.2021 - 09.2022
- Streamlined help desk processes for improved efficiency and quicker response times.
- Assisted in the planning and execution of IT infrastructure upgrades, contributing to overall system performance improvements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized and processed daily accounting invoices, statements and records.
- Managed payroll processing for employees accurately and on time.
Assistant Manager
McDonald's Victoria
04.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Security Officer
Causal
01.2017 - 12.2018
- Ensured safety at events, corporate, and residential buildings
- Provided secure escort services
- Accurately documented incidents using police reporting methods
- Contributed to effective security measures
- Developed strong situational awareness, communication, and decision-making skills
- Dedicated to upholding safety and security.
Controller and Security Officer
Wilson
02.2016 - 06.2017
- Monitored and maintained CCTV cameras
- Patrolled premises and documented incidents
- Main contact for building services
- Provided information to staff and visitors
- Staffed critical access points
- Escorted staff, visitors, and guests.
Education
Diploma - Technical Engineering (Mechanical)
NSW TAFE
Ultimo, NSW02.2017
Bachelor of Science - Information Technology And Mathematics
Lebanese International University
Lebanon06.2024
Skills
- Data Entry
- Office Administration
- MS Office
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Software Installation
- Helpdesk call support
- Help Desk Experience
- Desktop support
- Front-End Development
- Programming
Accomplishments
- CCNA: Switching, Routing, and Wireless Essentials | Aug 2023 | Cisco
- IT Essentials | Aug 2023 | Cisco
- Network Security | Aug 2023 | Cisco
- CyberOps Associate | Aug 2023 | Cisco
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Professional Working
Hobbies and Interests
- ESPORTS
- Swimming
- Kickboxing
- Socializing
- Streaming
- Coding
- IOS Enthusiast
- Computing
- Typing
- Learning Languages
- Hiking
References
References available upon request.
Timeline
IT Helpdesk & Chat Specialist
Vodafone
10.2022 - 10.2023
Help Desk & Administrator
Green Goals Trading & Contracting
01.2021 - 09.2022
Assistant Manager
McDonald's Victoria
04.2019 - 11.2019
Security Officer
Causal
01.2017 - 12.2018
Controller and Security Officer
Wilson
02.2016 - 06.2017
Freelance WordPress Web Developer
Global
Diploma - Technical Engineering (Mechanical)
NSW TAFE
Bachelor of Science - Information Technology And Mathematics
Lebanese International University
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