Bashir Ahmad Khan
Dandenong,VIC
Summary
Results-driven supervisor with 5+ years of experience leading teams in fast-paced environments. Proven track record of improving efficiency, productivity, and employee satisfaction. Skilled in conflict resolution, performance management, process improvement and safety oriented
Overview
4
4
years of professional experience
Work History
Supervisor
Spotless Cleaners
10.2020 - Current
- Oversaw day-to-day operations of the department, including managing staff schedules, monitoring performance, and training new hires.
- Provided guidance and feedback to team members. on a regular basis, ensuring that tasks were completed accurately and on time.
- Identified areas for improvement within the department and implemented strategies to help achieve desired results.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Pre-start meeting to address and refresh safety and work procedures of the day.
Supervisor
Maxxpro
02.2020 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Victorian Institute of Technology
Melbourne, VIC2021
Skills
- Operations Management
- Business Development
- Process Improvement
- Data Analytics
- Staff Management
- Staff Development
- Staff Discipline
- Processes and procedures
- Employee Motivation
- Goal-Oriented
- Complex Problem-Solving
- Training and mentoring
- Policy Enforcement
- Time management and organisation
- Conflict resolution and negotiation
Timeline
Supervisor
Spotless Cleaners
10.2020 - Current
Supervisor
Maxxpro
02.2020 - 10.2020
Bachelor Of Applied Science In Information Technology - Information Technology
Victorian Institute of Technology
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