Basil Aljahmani
Narwee
Summary
Positive, upbeat, and motivated, possessing excellent communication and interpersonal skills ideal for driving sales and ensuring customer satisfaction. Proficient in understanding client needs and recommending appropriate products to meet those needs while utilising advanced sales techniques. Dedicated to achieving high sales targets and contributing to team success through effective collaboration and customer engagement.
Overview
2
2
years of professional experience
Work History
Sales Associate
Seiko Australia Pty Ltd
12.2024 - Current
- Developed product knowledge to provide informed recommendations and support customer inquiries.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Trained new associates on store policies and procedures, contributing to team cohesion and performance.
- Organised product displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Demonstrated targeted clienteling techniques both in-store and exclusive VIP events to build a portfolio of consistent customers.
- Worked closely with Service, Workshop, and Warehouse teams to enhance after-sales performance, improving communication flow, turnaround times, and ensuring seamless shipping operations.
- Engaged in hands-on technical training with Watchmaking team, gaining practical skills in bracelet repairs/replacements and understanding the complete servicing process. This enhanced my client communication and contributed to smoother, time-saving coordination between the boutique and workshop.
- Proficient in boutique operational procedures, including opening and closing protocols, generating accurate End-of-Day and income reports, and ensuring smooth daily workflow and accountability.
Sales Consultant
Heinemann Australia
08.2023 - 09.2024
- Surpassed weekly sales target by an average of 20% through strategic upselling and cross-selling in a high-traffic environment
- Increased repeat customer visits by 30% through personalised service and tailored product recommendations
- Contributed to a 25% rise in seasonal sales by assisting in promotional campaigns and effective digital marketing
- Collaborated with team members to improve customer satisfaction ratings by 15% through best practices in sales strategies and keeping up to date with new released products
- Maintained extensive product knowledge across various lines, enabling effective communication of benefits to drive purchasing decisions
Education
Diploma - Business Leadership and Management
TAFE NSW
01.2024
Certificate IV - Business Marketing
Academia International
Victoria01.2017
Skills
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Stocking and receiving
- Store opening and closing
- Upselling
- POS system operation
Timeline
Sales Associate
Seiko Australia Pty Ltd
12.2024 - Current
Sales Consultant
Heinemann Australia
08.2023 - 09.2024
Certificate IV - Business Marketing
Academia International
Diploma - Business Leadership and Management
TAFE NSW