Basil Britto
Jimboomba,QLD
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills.
Highly organized and detail-oriented director successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, and innovative solution development.
Analytical career-minded individual with expertise and experience creating business with existing clients and establish business relationships with new clients. Solid understanding of commercialization and principles of facilities management businesses and market development. Strong analytical skills advantageous in assessing and interpreting customer data.
Detail-oriented professional with over 20 years in business management. Excellent business and industry awareness and understanding of industry trends to impact business growth and opportunity. Work creatively in fast-paced environment to maintain demanding timelines.
Overview
22
22
years of professional experience
Work History
Company Director
COMMAND Property Services
06.2019 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Drafted and distributed reports to assist board members with critical business decisions.
- Monitored expenditures to mitigate risk of overages.
- Evaluated scripts to identify creative strategies and resource needs.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Developed project budgets and managed production costs.
- Presented production ideas and determined creative scenarios for production and delivery.
- Mastered knowledge of client business on behalf of cross-functional teams.
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
- Retained business through proactive sales activities directed at key decision-makers.
- Maintained fluency in relevant social and digital technologies and platforms.
Company Director
ASC Services
06.2009 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Mastered knowledge of client business on behalf of cross-functional teams.
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
Operations Manager
365 Facilities Management
03.2021 - 09.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Executive Director
Penta Guardian Pvt Ltd
01.2003 - 10.2005
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Defined company roles and responsibilities to establish and enhance processes.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Advocated for organization and company mission to raise awareness and support.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Drove strategic improvements to enhance operational and organizational efficiencies.
National Manager
Intel Worldwide (M) Sdn Bhd
05.2001 - 08.2002
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
Education
No Degree - Retail Management
Pepsico Australia
Brisbane, QLDHigh School Diploma -
St. Peter's College
Colombo Sri Lanka08.1989
Skills
- People Management
- Program Pacing
- Talent Agreement Preparation
- Technical Supervision
Accomplishments
- Successfully assisted in setting up a company in Malaysia and managed a team of 50 with sales and operations and developed it to a turnover of $5M in 12 months
- Took over a company in Sri Lanka with a team of 40 personnel and turned it around in 2yrs from going into liquidation
Languages
Tamil
Elementary
Sinhala
Full Professional
English
Full Professional
Timeline
Operations Manager
365 Facilities Management
03.2021 - 09.2022
Company Director
COMMAND Property Services
06.2019 - Current
Company Director
ASC Services
06.2009 - Current
Executive Director
Penta Guardian Pvt Ltd
01.2003 - 10.2005
National Manager
Intel Worldwide (M) Sdn Bhd
05.2001 - 08.2002
No Degree - Retail Management
Pepsico Australia
High School Diploma -
St. Peter's College
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