Basil Thadiyan George
Adelaide,Australia
Summary
Experienced in troubleshooting technical issues and providing exceptional customer service, I am seeking to join a progressive organization that fosters a collaborative team environment and offers challenging opportunities to fully utilize my skills. I utilize effective communication and problem-solving techniques to efficiently resolve customer inquiries, consistently maintaining high levels of customer satisfaction and building positive relationships.
Overview
14
14
years of professional experience
Work History
Service Technician
Laser Quantum Ltd
04.2021 - 04.2024
- Experience in building, testing, quality checking and service of Lasers (532 nm Green, 660 nm Red).
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
Assembler
Bifold Fluid power Ltd
08.2020 - 03.2021
- Experience in assembling and testing of industrial valves.
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Collaborated effectively with team members to meet production targets consistently.
Light Assembly Fitter
GCE Health care (On behalf of Plus work)
04.2020 - 06.2020
- Experience in assembling small medical equipment.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
- Assisted in training new employees, sharing technical knowledge and best practices for efficient operations.
Electrical Assembler
Lumenpulse
10.2017 - 01.2020
- Experience in soldering and assembling various LED lights.
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
DT Engineer
DECON TELECOM SOLUTIONS PVT LTD
08.2015 - 03.2017
- Experience in Optimisation and Drive Test, site survey, field drive tests (4G and 2G) and radio network optimization.
- Optimized network performance, regularly monitoring and adjusting configurations to meet changing demands.
- Maintained strong relationships with customers by consistently delivering timely, professional, and empathetic support services.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
Production Engineer
SMEC AUTOMATION PVT.LTD.
05.2013 - 11.2014
- Experience in installation and testing navigation and communication equipment, firefighting systems.
- Provided technical support to troubleshoot equipment issues, minimizing downtime and maintaining production targets.
- Completed and submitted monthly reports.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Service Engineer
KENSTAR HOME APPLIANCES PVT.LTD.
05.2010 - 01.2012
- Experience in installation and servicing of washing machines and microwave ovens.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Delivering exceptional customer service during on-site visits and remote support sessions.
Education
Bachelor of Communications - Electronics And Communications Engineering
Mahatma Gandhi University
IndiaSkills
- Installation and Repair
- Attention to Detail
- Flexible and Adaptable
- Problem and Issue Resolution
- Customer Service
- Service Reports
- Hand tool expertise
- Customer Relationship Management
- Technical Support
- Task Prioritization
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 03/03/88
- Nationality: United Kingdom
- Visa Status: Permanent Resident
Timeline
Service Technician
Laser Quantum Ltd
04.2021 - 04.2024
Assembler
Bifold Fluid power Ltd
08.2020 - 03.2021
Light Assembly Fitter
GCE Health care (On behalf of Plus work)
04.2020 - 06.2020
Electrical Assembler
Lumenpulse
10.2017 - 01.2020
DT Engineer
DECON TELECOM SOLUTIONS PVT LTD
08.2015 - 03.2017
Production Engineer
SMEC AUTOMATION PVT.LTD.
05.2013 - 11.2014
Service Engineer
KENSTAR HOME APPLIANCES PVT.LTD.
05.2010 - 01.2012
Bachelor of Communications - Electronics And Communications Engineering
Mahatma Gandhi University
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