Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hi, I’m
ABDUL BASITH MARIKKAR
Brisbane,QLD
Summary
Overview
9
years of professional experience
Work History
Dialog Axiata PLC
Account Manager
12.2021 - 07.2023
Job overview
- Overlooking Manufacturing sector driving new business in telecommunications and ICT.
- Increased YoY sales by 25% including 15% on Cloud Sales.
- Plan GTM strategy to drive Telco solutions with IT solutions
- (Cloud, Data Centre, IoT, Firewall, Security & Surveillance)
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Use systems and processes internally to process quotes and orders
- Work in alignment with relevant vendors & partners
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
- Developed and implemented strategies to increase client retention.
- Perform monthly/quarterly/annual sales forecasting, account
Thakral One
Account Manager
01.2020 - 12.2021
Job overview
- Overlooked Banking, Finance, and Insurance sectors driving new business.
- Responsible for managing overall account relationships and overlooking/driving solutions to maximize revenue share.
- Drive entire Sales process, including prospecting, opportunity identification, product demonstration, negotiations, and closing.
- Ownership of GP targets on monthly basis achieving 15% growth annually.
- Drive software-defined security solutions to strengthen customers' security infrastructure.
- Work closely with Core Banking solution providers to strategically approach Banking customers.
- Following up with clients to ensure satisfaction with ICT goods and services purchased. Arranging modifications and resolving problems arising.
Microsoft
Partner Development Manager
09.2018 - 12.2019
Job overview
- Functioning as link that aligns partners based on their skills and knowledge to drive Microsoft customer account development and management to drive $24Mn of overall revenue.
- Providing business leadership as strategic partner advisor by providing partner enablement and business growth of YoY18% based on partners' strengths and priorities.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Lead and guide partners through their transformation journey to build new cloud capabilities & solutions that generate growth and innovation.
- Responsible for developing and upskilling partners according to Microsoft Digital transformation strategy and market demand to drive Cloud revenue of $7Mn with 35% cloud mix.
- Responsible for having sound business plan for all managed partners aligning partner management on the plan.
Microsoft
Enterprise Channel Manager - SEA New Markets
10.2017 - 10.2018
Job overview
- To drive customer lifetime value by leading pipeline development and velocity for co-sell-ready partners to drive target of 7 co-sell wins across South East Asian New Markets.
- Proliferating great partner solutions across customers locally.
- Accountable for driving incremental customer revenue, 2500 active Microsoft cloud products (M365) consumption, and success through partner impact.
- Responsible for building local partner ecosystem of best-of-breed solutions around customer.
- Create and drive connections between Microsoft sellers and partners.
- Upskill partners to deliver solutions to end customers by facilitating matchmaking within partner ecosystem.
- Led Partner-Seller (P-Seller) engagement in opportunities, including important Microsoft contact on partner-led opportunities.
- Orchestrate end-to-end co-sell motion with GTM and Partner management teams.
- Provide feedback to GTM team on Solution / Practice map coverage.
Bartleet Information Technologies
Sales Executive
07.2016 - 09.2017
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Synergy Ventures
Project Coordinator
01.2015 - 06.2016
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept corporate and client information confidential, adhering to data safety measures.
Education
London Metropolitan UniversityUnited Kingdom
Bachelor of Engineering from Computer Engineering
2018
University Overview
- Degree Awarded with Honours
Chartered Institute of MarketingUnited Kingdom
Professional Certificate from Marketing
2016
University Overview
Skills
- Managing Multiple Tasks
- Networking Skills
- Excellent Communication Skills
- Key Account Management
- Relationship Management
- MIS & Reporting
- Pipeline Management
- Lead Identification and Generation
- Business Strategy & Planning
- Cloud Sales
Availability
See my work availability
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Available
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friday
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Account Manager
Dialog Axiata PLC
12.2021 - 07.2023
Account Manager
Thakral One
01.2020 - 12.2021
Partner Development Manager
Microsoft
09.2018 - 12.2019
Enterprise Channel Manager - SEA New Markets
Microsoft
10.2017 - 10.2018
Sales Executive
Bartleet Information Technologies
07.2016 - 09.2017
Project Coordinator
Synergy Ventures
01.2015 - 06.2016
London Metropolitan University
Bachelor of Engineering from Computer Engineering
Chartered Institute of Marketing
Professional Certificate from Marketing
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