Baskaran Kanda Jayaraman

Led DevOps team for Splunk Cloud, ITSI, and Observability to optimize service delivery.

Managed onshore and offshore teams, consistently meeting service level agreements.

Designed automation solutions to enhance operational efficiency across teams.

Conducted continuous environment evaluations to identify gaps and propose effective solutions.

Collaborated with product owner to manage scrum team and prioritize deliverables.

Implemented process improvements to streamline team operations and increase productivity.

Projected future technology trends to ensure long-term viability of processes.

Facilitated cross-functional collaboration to drive innovation in automation practices.

Migrated application from on-premises to hybrid cloud environments (Azure, Dell private cloud).

Conducted comprehensive discovery of application, focusing on design, integration, and dependencies.

Designed migration strategy for data, platform, and application transition.

Executed smoke testing on new infrastructure to ensure functionality.

Installed application within new cloud environment, ensuring seamless operation.

Developed change plan and coordinated with teams for efficient migration process.

Provided warranty support following migration to ensure performance stability.

Developed automation solutions for repetitive tasks, enhancing efficiency across operations.

Delivered call automation solutions to streamline communication processes.

Created runbook-based automation using orchestration tools to reduce manual intervention.

Engineered disaster recovery automation with Ansible and IGNIO to ensure system resilience.

Optimized workload by 30%, significantly improving resource utilization.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.

• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Collaborated with management, internal and development partners regarding software application design status and project progress.
• Developed reusable components that significantly reduced development effort on multiple projects.
• Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
• Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.

• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Analyzed proposed technical solutions based on customer requirements.
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Collaborated with management, internal and development partners regarding software application design status and project progress.