Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Basmeet Kaur

Basmeet Kaur

Pakenham,VIC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Titan Trade Centre
06.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Operations Officer

VFS Global Services
06.2022 - 02.2023
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Conducted regular audits to maintain quality standards across all operations departments.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Educational Consultant

English Wise
04.2020 - 04.2021
  • Enhanced curriculum development by incorporating innovative teaching techniques and resources.
  • Increased student engagement by implementing project-based learning activities.
  • Assisted in the creation of individualized education plans for students with diverse needs.
  • Collaborated with colleagues to develop interdisciplinary units that promoted cross-curricular connections.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
  • Collaborated with administrators to determine course objectives.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

Education

Delhi University , Delhi
04.2013
  • Completed professional development in Marketing and Economic

Skills

  • Policy and Procedure Modification
  • Customer Service Process Improvement
  • Office Supplies and Inventory
  • Database Administration
  • Credit and Collections
  • Meeting Support
  • Inquiry Requests
  • Workflow Planning
  • Document Control
  • Greeting Visitors
  • Appointment Booking
  • Reporting Proficiency
  • Marketing Initiatives
  • Business Policies and Procedures
  • Customer Support Needs Assessment
  • Staff Meetings
  • Grant Submissions
  • Customer Relations
  • Administrative Arrangements
  • Report Generation
  • Logistics Support Services
  • Operational Standards
  • Advanced MS Office Suite Knowledge
  • Data Entry Documentation
  • Excel Spreadsheets
  • Records Management Systems
  • CRM Software
  • Back Office Operations
  • Customer and Client Relations
  • Internal Communications
  • Complex Problem-Solving
  • Prioritizing Patients
  • Policy and Procedure Modification
  • Time Management
  • Staff Motivation
  • Phone Call Answering
  • Team Bonding
  • Office Management
  • Risk Management
  • Staff Management
  • AR/AP
  • Bookkeeping
  • Coordination
  • Filing
  • Negotiation
  • Recordkeeping
  • Merchandising

Certification


  • Area of certification, Diploma in Real estate
  • Diploma in Leadership & Management

Languages

Hindi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Administrative Assistant - Titan Trade Centre
06.2023 - Current
Operations Officer - VFS Global Services
06.2022 - 02.2023
Educational Consultant - English Wise
04.2020 - 04.2021
Delhi University - ,

Similar Profiles

CREATE PROFILE
Basmeet Kaur