- Team Sports
- I participate in low-impact exercises to strengthen core muscles
- Committed to improving personal fitness through regular participation in [sport]
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Bassam Abdullah
Auburn,New South Wales
Summary
A dedicated and results-oriented professional with a Master’s degree in IT Enterprise Systems and Business Analytics. Possessing a strong technical background in IT infrastructure, data analysis, and business intelligence, combined with practical experience in the healthcare sector. Formerly a Senior Medical Receptionist, where I applied my analytical skills to enhance operational efficiency, optimize processes, and improve patient experience. Now seeking opportunities to leverage my expertise in IT and data analytics to drive business intelligence solutions, streamline systems, and contribute to organizational growth. Known for my problem-solving skills, attention to detail, and ability to adapt quickly to new challenges in fast-paced environment
Overview
1
1
year of professional experience
Work History
Senior Medical Receptionist
Medical Receptionist
06.2023 - 03.2024
- Greeted patients and visitors, answered phones, and directed calls, maintaining a positive and professional front desk environment.
Coordinated patient appointments, managed physician schedules, and prioritized urgent requests to ensure efficient appointment flow.
Managed patient intake forms, updated medical records, and verified demographics to maintain accurate and current information.
Verified patient insurance coverage, obtained prior authorizations, and ensured billing accuracy to reduce errors.
Assisted with medical billing, collected co-pays, processed payments, and worked with insurance companies to resolve discrepancies. - Ensured patient confidentiality in accordance with HIPAA and healthcare regulations.
Communicated clearly with patients about procedures, documentation, and healthcare inquiries.
Managed multiple tasks, including patient inquiries, administrative duties, and troubleshooting appointment issues.
Supervised and trained junior reception staff, providing guidance for smooth office operations.
Maintained an organized, fully stocked office to ensure efficient workflow.
Education
Master of Science - Enterprise System And Business Analytics
Federation University Australia
VIC10-2024
Skills
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
Interests
Timeline
Senior Medical Receptionist
Medical Receptionist
06.2023 - 03.2024
Master of Science - Enterprise System And Business Analytics
Federation University Australia
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