Summary
Overview
Work History
Education
Skills
Languages
Vaccination
Personal Information
Certification
Timeline
Generic

BASSAM MASRI

Sydney,NSW

Summary

A versatile professional with substantial leadership and organizational skills, able to manage and develop teams, implement policies and procedures, and enhance business operations. My expertise has honed my problem-solving, strategic planning, and communication skills, allowing me to flourish in all the roles I have undertaken. Hardworking Security Supervisor/ Rostering Manager with 6 years of experience. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Gate House Supervisor/Security Controller

James Hardie
01.2016 - Current
  • Oversee day-to-day operations of the gate house, manage a team of gate house officers, CCTV monitoring, maintain security and safety protocols, manage administrative tasks, respond to inquiries, maintain and repair gate house equipment, and liaise with project personnel.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Managed incident reports accurately and efficiently while providing detailed information for further investigation if required.
  • Monitored CCTV cameras and alarm systems for security breaches.

Franchise Manager

Cleaning Services Company
01.2021 - 01.2023
  • Provide oversight and quality control for house and office cleanings, conduct business process assessments, develop new processes for the successful management and execution of services, manage marketing campaigns, secure new clients, increase client base through client retention and customer relations, hire and train new cleaning professionals, review business finances, handle daily operations, supervise janitorial operations, and maintain and upgrade equipment and supplies.
  • Collaborated with cross-functional teams to develop comprehensive support materials for franchisees.
  • Analyzed competitor strategies, adapting approaches as necessary to maintain a competitive edge in the market.
  • Managed budgets effectively, optimizing resources to achieve desired outcomes.
  • Enhanced franchisee satisfaction with regular communication and support initiatives.

Head of Math Department

Andalus Private School
01.2012 - 01.2015
  • Develop and implement a comprehensive math curriculum, hire and supervise math teachers, monitor student performance, manage day-to-day operations of the math department, collaborate with other department heads, and communicate with parents and stakeholders.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.

Education

Certificate IV in Government -

Tafe

Certificate IV in Cleaning -

Tafe

Bachelor of Education-Math & Science -

Lebanese University
Beirut, Lebanon
05.2005

Skills

  • Conflict Resolution
  • Report Writing
  • Customer Service
  • First Aid and CPR Certified Advanced level
  • Process Implementation
  • Project Documentation
  • Data Management
  • Problem solve with limited resources
  • Able to follow, as well as, set-up systems to improve operational efficiencies
  • Proficient with the use of Google Drive & Microsoft Office
  • Leadership skills
  • Creative and Problem Solving
  • Goal & target driven

Languages

English
Arabic

Vaccination

Fully vaccinated, 09/22/21

Personal Information

Citizenship: Australian Citizen

Certification

NSW Security Licence For more that 10 Years

Advanced level of First Aid Course HLTAID014

Timeline

Franchise Manager

Cleaning Services Company
01.2021 - 01.2023

Gate House Supervisor/Security Controller

James Hardie
01.2016 - Current

Head of Math Department

Andalus Private School
01.2012 - 01.2015

Certificate IV in Cleaning -

Tafe

Bachelor of Education-Math & Science -

Lebanese University

Certificate IV in Government -

Tafe

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BASSAM MASRI