Bastian Koralalage Isuru Jayashan Sandumina Rodrigo
Klemzig,SA
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
7
7
years of professional experience
Work History
Night Manager
Peppers Waymouth Hotel
09.2021 - Current
- Supervised night operations, ensuring compliance with safety regulations and company policies.
- Managed team schedules, optimizing staff allocation for peak hours and improving service efficiency.
- Conducted nightly audits of inventory, minimizing discrepancies and enhancing stock accuracy.
- Resolved guest complaints promptly, boosting customer satisfaction and fostering positive experiences.
- Developed standard operating procedures for nightly operations, enhancing consistency across all shifts.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Wait Staff Member
The Adelaide Club
03.2023 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
NIGHT AUDITOR
MANTRA ON MURRAY
10.2018 - 06.2021
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Conducted nightly audits of financial transactions, maintaining accuracy in reporting.
- Resolved guest inquiries and complaints, enhancing overall customer satisfaction experience.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
CASUAL WAITER
FREMANTLE MARKETS
12.2018 - 06.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently to ensure timely order delivery.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Business - Accountancy
Edith Cowan University
PERTH07.2021
Diploma in Business - undefined
Australian College of Business and Technology
COLOMBO06.2018
G.C.E (Advance Level) Examination - General English, Business Studies, Economics, Accountancy
SRI LANKA01.2016
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
- Strong multitasking
- Professional appearance
- Efficient organization
SPORTS & EXTRA CURRICULAR ACTIVITIES
Represented the college's First XV Rugby team (2015&2016) Represented the college's Under 19 Basketball team (2015&2016) Member of Interact Club of St.Peter’s College Member of the College Commerce Union Represented Police SC at the Dialog Rugby “A” Division League 2016/2017 Represented Havelock’s Sports Club at the Dialog Rugby “A” Division League 2017/2018
LANGUAGES
Fluency in Speaking, reading and writing in both English and Sinhala languages
Timeline
Wait Staff Member
The Adelaide Club
03.2023 - Current
Night Manager
Peppers Waymouth Hotel
09.2021 - Current
CASUAL WAITER
FREMANTLE MARKETS
12.2018 - 06.2021
NIGHT AUDITOR
MANTRA ON MURRAY
10.2018 - 06.2021
Diploma in Business - undefined
Australian College of Business and Technology
G.C.E (Advance Level) Examination - General English, Business Studies, Economics, Accountancy
Bachelor of Business - Accountancy
Edith Cowan University
Disclaimer
I do hereby certify that the particulars furnished by me in this application are true and accurate to the best of my knowledge. BASTIYAN ISURU
PERSONAL DATA
- Name in full: Bastian Koralalage Isuru Jayashan Sandumina Rodrigo
- Age: 24
- Date of birth: 1997-04-22
- Civil Status: Single
- Nationality: Sri Lankan
- Race: Sinhalese
- Religion: Roman Catholic