BASU KHANAL
48 Sabine Road, Millner ,NT
Summary
Experienced and organized store management professional with a strong background in retail sales. Demonstrated ability to train, develop, and motivate teams using excellent interpersonal and leadership skills. Proven track record of driving sales and achieving goals. Skilled in cultivating and managing customer relationships to ensure loyalty and satisfaction. Reliable candidate poised to tackle challenges by utilizing problem-solving and task prioritization skills to contribute to team success. Efficiently utilizes slow periods to stay ahead of demands in fast-paced environments. Maintains organized, clean, and safe work areas with meticulous attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Territory Disability Services
02.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Assistant Store Manager
EG Group, Nightcliff
11.2023 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with , pricing, payment options and returns and exchanges.
- Trained staff in customer service, merchandising and security monitoring.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with store manager, business manager and regional manager to meet revenue goal.
Team Member
Woolworths Group
02.2022 - Current
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Restocked supplies to keep teams productive.
- Adapted to operational needs, taking on different roles to support workflow.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Trainee Assistant
Global IME Bank Limited
02.2017 - 08.2017
- Assist customers with account inquiries, transaction processing, and providing information about banking products and services.
- Assist with the preparation and maintenance of customer records, forms, and financial documents. Ensure proper filing and documentation for audit purposes.
- Provide administrative assistance to senior staff, including preparing reports, organizing meetings, and maintaining branch supplies.
Education
MBA - MSC in Business Administration
University OF Agder
Norway 02-2020
BBA - Business Administration And Management
Pokhara University
Nepal 12-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Work Planning and Prioritization
Accomplishments
- Supervised team of 6 staff members.
Certification
- Current CPR training and First Aid Certificate.
- Current Police Clearance Check
- Working With Children Check
- Certificate IV in Disability
Timeline
Disability Support Worker
Territory Disability Services
02.2024 - Current
Assistant Store Manager
EG Group, Nightcliff
11.2023 - Current
Team Member
Woolworths Group
02.2022 - Current
Trainee Assistant
Global IME Bank Limited
02.2017 - 08.2017
- Current CPR training and First Aid Certificate.
- Current Police Clearance Check
- Working With Children Check
- Certificate IV in Disability
MBA - MSC in Business Administration
University OF Agder
BBA - Business Administration And Management
Pokhara University
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