Ba Thinh Nguyen
WA
Summary
Dedicated and passionate Aging Care professional with hands-on experience in the field. Leveraging strong communication and problem-solving skills to consistently exceed resident satisfaction targets. Committed to contributing strengths to support the well-being of elderly individuals, aiding in their physical and mental recovery. With a deep love for the elderly, coupled with professional knowledge and practical experience, confident in being the ideal candidate for the position your company is seeking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail - Customer service
MCQ Supermarket
11.2023 - Current
- Successfully handle over 200 customer complaints
- Propose and implemented quarterly customer care plans, measuring customer satisfaction levels
- Managed cash transactions and provided excellent customer service
- Improved time-management and organizational skills in a fast-paced retail environment, fostering a high standard of efficiency and customer satisfaction.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Tranee Educator
Craigcare Maylands
05.2024 - 06.2024
- Completed two months of work-based training, gaining practical experience in aged care. Assisted in delivering personalised care and support to elderly clients, ensuring their physical and emotional well-being.
- Supported daily routines, including meal assistance, hygiene care, mobility support, and medication prompting, maintaining a safe and respectful environment.
- Collaborated with care staff to implement engaging activities such as music sessions and memory games, promoting social connection and cognitive stimulation.
- Developed strong communication skills by interacting with clients, families, and healthcare professionals, building trust and rapport with individuals from diverse cultural and linguistic backgrounds.
Education
Diploma - Community Services (Case Management)
Stanley College
06.2026
Certificate - III in Individual Support (Ageing)
Stanley College
07.2024
Skills
- Clear verbal and written communication
- Effective team member
- Ability to Work Under Pressure
- Organizational time strategies
- Collaborative learning techniques
- Supportive demeanor
Certification
- Certificate III in Individual Support (Ageing), 23/07/2024
- Manual Handling, 23/04/2024
- Provide First Aid, 02/29/2024
Hobbies and Interests
- I am passionate about supporting elderly individuals to maintain a high quality of life through respectful, compassionate care.
- I have a strong interest in understanding the emotional and physical needs of older adults and enjoy building long-term, trusting relationships with clients.
- I am particularly interested in aged care practices that promote dignity, independence, and cultural sensitivity.
Timeline
Tranee Educator
Craigcare Maylands
05.2024 - 06.2024
Retail - Customer service
MCQ Supermarket
11.2023 - Current
Certificate - III in Individual Support (Ageing)
Stanley College
Diploma - Community Services (Case Management)
Stanley College
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