BATHULA Nikitha
19A Seath Street,KellyVille,Australia
Summary
Customer Returns Associate recognized for exceptional productivity and swift task completion. Specialized in product inspection, return processing, and customer service management. Strong communication and problem-solving skills enhance operational efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Returns Associate
Amazon warehouse
Kemps Creek, NSW
10.2024 - Current
- Provided feedback to management regarding process improvements for handling customer returns.
- Collaborated and cross-trained in warehouse operations, inbound stow damage assessment, customer returns stow damage resolution.
- Researched customer complaints regarding product returns and resolved any discrepancies or conflicts as needed.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Maintained cleanliness of work area by sweeping, dusting, mopping floors.
- Enhanced product knowledge consistently to deliver optimal service and meet sales quotas.
Customer Service Representative
Simply Indian Restaurant
Docklands, VIC
05.2024 - 08.2024
- Greeted and assisted customers to create positive dining experiences.
- Processed orders accurately in person, over the phone, and online.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Provided menu recommendations based on comprehensive knowledge of offerings.
- Maintained cleanliness and organization of dining area for optimal customer comfort.
Onboard Passenger Service
DNA Recruitment
Wedgewood Road,Hallam, VIC
01.2024 - 05.2024
- Greeted passengers courteously to establish a positive first impression.
- Assisted passengers with special needs, ensuring comfort and safety during travel.
- Addressed passenger concerns and resolved complaints to enhance overall experience.
- Adhered to safety regulations and company policies to guarantee passenger satisfaction.
- Maintained accurate records of interactions and incidents, generating required reports.
Education
Bachelor of Technology - Computer Science And Engineering
Scient Institute of Technology
Hyderabad07-2021
Intermediate - MPC
Narayana Junior College
Hyderabad03-2017
Skills
- Product and service knowledge
- Team collaboration
- Strong communication skills
- Strong work ethic
- Analytical thinking
- Returns management
- MS office
References
References available upon request.
Timeline
Customer Returns Associate
Amazon warehouse
10.2024 - Current
Customer Service Representative
Simply Indian Restaurant
05.2024 - 08.2024
Onboard Passenger Service
DNA Recruitment
01.2024 - 05.2024
Bachelor of Technology - Computer Science And Engineering
Scient Institute of Technology
Intermediate - MPC
Narayana Junior College
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