Batool Al Saady
Keilor Downs,VIC
Summary
Dedicated and detail-oriented professional with a background in customer service and administrative support, gained from working in a pharmacy and a fast food franchise. Proven ability to manage multiple tasks efficiently, maintain accurate records, and provide exceptional service to clients. Strong organizational skills, attention to detail, and a quick learner with a passion for the legal field. Eager to leverage my administrative experience and strong work ethic to excel as a Legal Assistant.
Overview
4
4
years of professional experience
Work History
McDonald's
Crew Member
Taylors Lakes
11.2014 - 09.2016
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Collaborated with team members to complete orders.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
Pharmacy4Less
Pharmacy Assistant
St Albans
09.2017 - 12.2018
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Supported operations with filing, copying and faxing.
- Handling money and use of tills effectively.
- Answered telephones and provided information about order status, store hours and pharmacy products
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
Education
VCE Certificate -
St Albans Secondary College
Saint Albans, VIC12.2018
Diploma of Legal Services -
Victoria University
Melbourne, VIC12.2019
Advanced Diploma of Legal Practice -
Victoria University
Melbourne, VIC12.2020
Bachelor of Laws -
Victoria University
Melbourne, VICSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
- Calm Under Pressure
- Problem Resolution
- Organization and Time Management
- Active Listening
- Excellent Communication
- Time Management
REFERENCES
Hazel McBurnie: Pharmacy4Less Manager (03) 9310 8622
Nadia Prestinenzi: Pharmacy4Less Assistant Manager (03) 9310 8622
Timeline
Pharmacy4Less
Pharmacy Assistant
09.2017 - 12.2018
McDonald's
Crew Member
11.2014 - 09.2016
VCE Certificate -
St Albans Secondary College
Diploma of Legal Services -
Victoria University
Advanced Diploma of Legal Practice -
Victoria University
Bachelor of Laws -
Victoria University