Batool Al Saady
Pharmacy Assistant
Keilor Downs,VIC
4
years of professional experience
Dedicated and detail-oriented professional with a background in customer service and administrative support, gained from working in a pharmacy and a fast food franchise. Proven ability to manage multiple tasks efficiently, maintain accurate records, and provide exceptional service to clients. Strong organizational skills, attention to detail, and a quick learner with a passion for the legal field. Eager to leverage my administrative experience and strong work ethic to excel as a Legal Assistant.
Work History
McDonald's
1 Year 10 Months- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Collaborated with team members to complete orders.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
Pharmacy4Less
1 Year 3 Months- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Supported operations with filing, copying and faxing.
- Handling money and use of tills effectively.
- Answered telephones and provided information about order status, store hours and pharmacy products
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
Education
VCE Certificate
Diploma of Legal Services
Advanced Diploma of Legal Practice
Bachelor of Laws
Skills
Friendly
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Computer Skills
Calm Under Pressure
Problem Resolution
Organization and Time Management
Active Listening
Excellent Communication
Time Management
REFERENCES
Hazel McBurnie: Pharmacy4Less Manager (03) 9310 8622
Nadia Prestinenzi: Pharmacy4Less Assistant Manager (03) 9310 8622
Timeline
Pharmacy4Less
Pharmacy Assistant
09.2017 - 12.2018Read More
McDonald's
Crew Member
11.2014 - 09.2016Read More
St Albans Secondary College
VCE Certificate
Read More
Victoria University
Diploma of Legal Services
Read More
Victoria University
Advanced Diploma of Legal Practice
Read More
Victoria University
Bachelor of Laws
Read More