Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
Timeline
Generic

Batoul Hammoud

Brighton Le-Sands

Summary

Administrator Role Experience (2+ years) - Educator Position Experience (2 years) - Retail Assistant Experience (1+ years) - Education History

Overview

12
12
years of professional experience

Work History

Student Placement

Frederic House
06.2024 - 10.2024
  • Performing mental health assessments for residents to identify needs and tailor interventions under the guidance of field educator
  • Assisting nurses and care staff with any tasks that they require assistance with
  • Using standardized tools to evaluate cognitive function, mood, and behavior of residents under the guidance of field educator
  • Working with healthcare professionals (nurses on site) to develop personalized care plans that address both physical and mental health needs
  • Offering individual support and companionship to residents experiencing loneliness or anxiety
  • Engaging in meaningful conversations, listening actively, and providing emotional support through one-on-one conversations
  • Practicing and developing written communication skills appropriate to the setting e.g
  • Emails, reports, letters, case files, meeting minutes, etc
  • Carrying out tasks that involve supporting residents in navigating public systems like Service NSW, Trustee & Guardian etc
  • Working alongside Leisure & Lifestyle Team and being actively involved in daily activities with residents

Student Placement

Department of Communities and Justice
01.2023 - 05.2023
  • Completing file reviews, home visit prompt sheets, attending meetings, attending home visits with field educator
  • Assisting caseworkers and casework support workers with any tasks that they require assistance with
  • Practicing and developing written communication skills appropriate to the setting e.g
  • Emails, reports, letters, case files, meeting minutes, etc
  • Accurately and clearly recording some observations, interviews, or other placement experiences
  • Making professional contacts and relationships with other organisations with which the agency networks
  • Establishing effective and purposeful relationships with a range of individuals and groups, e.g
  • Social workers, administration staff, communities/service user groups, leaders and managers, other people relevant to practice
  • Conducting appropriate needs analysis and consultation with key stakeholders/interest groups

Office Administrator

Planet Civil
01.2022 - 02.2023
  • Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents, including office correspondence
  • Taking minutes
  • Data entry (costings of jobs, daily invoices)
  • Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience
  • Performing other relevant duties when needed

Educator

Rise and Shine Kindergarten
09.2020 - 01.2022
  • Engaging in child play and showing direct interaction
  • Treating each child with dignity and respect
  • Communicating regularly with families
  • Respecting diversity and being inclusive while considering a family's cultural and/or socio-economic background
  • Observing children daily and using those observations to ensure the needs, strengths and interests of children are met
  • Gathering and documenting detailed information on each child

Administrator/Coordinator

Laugh N Learn Family Day Care
01.2018 - 11.2019
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained
  • Set goals and deadlines for the department
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Mail newsletters, promotional material, or other information
  • Learn to operate new office technologies as they are developed and implemented
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Use computers for various applications, such as database management or word processing
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Assessment of the quality of the practices that the family day care conducts, in line with the NQS & National Regulations
  • Identify any areas that the Provider feels are strengths & any improvements that the Centre may need to be worked on
  • Keeping up with the philosophy of the service and applying it through all practices

Educator

Montessori Academy
07.2017 - 10.2017
  • Adapt instructional techniques to the age and skill levels of children
  • Maintain thorough student records to document attendance, participation, or progress, ensuring confidentiality of all records
  • Establish and maintain standards of behavior to create safe, orderly, and effective environments for learning
  • Write reports to summarize student performance, social growth, or physical development
  • Maintain a safe play environment
  • Observe and monitor children's play activities
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts

Tutor

iLearn Tutoring
01.2016 - 09.2017
  • Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
  • Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals
  • Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
  • Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
  • Assess students' progress throughout tutoring sessions
  • Develop teaching or training materials, such as handouts, study materials, or quizzes
  • Organize tutoring environment to promote productivity and learning

Retail Assistant

Salvos Store
01.2016 - 07.2016
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Keep records of purchases, sales, and requisitions
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise

Volunteer Educator

Giggles Early Learning Centre
02.2015 - 11.2015
  • Monitor students' progress and provide students and teachers with assistance in resolving any problems
  • Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
  • Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
  • Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities

Customer Service

MAXX Department Stores
03.2013 - 11.2014
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Refer unresolved customer grievances to designated departments for further investigation

Education

Bachelor of Social Work -

Western Sydney University
10.2024

Diploma - Early Childhood Education and Care

Bedford College
12.2015

High School Graduate -

Al Mabarrat Association
Beirut, Beirut Governorate
09.2014

Skills

  • Fast-paced environment
  • Customer service
  • Teamwork
  • Cultural awareness
  • Learning
  • Organizational skills
  • Attention to detail
  • Cooperation
  • Enthusiasm
  • Complex Problem Solving
  • Time Management
  • Self-Development
  • Critical Thinking
  • Situational Awareness
  • Communication Skills

References

  • Bianca Joseph, Case Worker, 0481 357 734
  • Yvonne Wang, Clinical Nurse Educator, 0404 911 959

Personal Information

Date of Birth: 11/30/95

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Student Placement

Frederic House
06.2024 - 10.2024

Student Placement

Department of Communities and Justice
01.2023 - 05.2023

Office Administrator

Planet Civil
01.2022 - 02.2023

Educator

Rise and Shine Kindergarten
09.2020 - 01.2022

Administrator/Coordinator

Laugh N Learn Family Day Care
01.2018 - 11.2019

Educator

Montessori Academy
07.2017 - 10.2017

Tutor

iLearn Tutoring
01.2016 - 09.2017

Retail Assistant

Salvos Store
01.2016 - 07.2016

Volunteer Educator

Giggles Early Learning Centre
02.2015 - 11.2015

Customer Service

MAXX Department Stores
03.2013 - 11.2014

Diploma - Early Childhood Education and Care

Bedford College

High School Graduate -

Al Mabarrat Association

Bachelor of Social Work -

Western Sydney University

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Batoul Hammoud