Batoul Hammoud
Brighton Le-Sands
Summary
Administrator Role Experience (2+ years) - Educator Position Experience (2 years) - Retail Assistant Experience (1+ years) - Education History
Overview
12
12
years of professional experience
Work History
Student Placement
Frederic House
Waterloo
06.2024 - 10.2024
- Performing mental health assessments for residents to identify needs and tailor interventions under the guidance of field educator
- Assisting nurses and care staff with any tasks that they require assistance with
- Using standardized tools to evaluate cognitive function, mood, and behavior of residents under the guidance of field educator
- Working with healthcare professionals (nurses on site) to develop personalized care plans that address both physical and mental health needs
- Offering individual support and companionship to residents experiencing loneliness or anxiety
- Engaging in meaningful conversations, listening actively, and providing emotional support through one-on-one conversations
- Practicing and developing written communication skills appropriate to the setting e.g
- Emails, reports, letters, case files, meeting minutes, etc
- Carrying out tasks that involve supporting residents in navigating public systems like Service NSW, Trustee & Guardian etc
- Working alongside Leisure & Lifestyle Team and being actively involved in daily activities with residents
Student Placement
Department of Communities and Justice
Macarthur
01.2023 - 05.2023
- Completing file reviews, home visit prompt sheets, attending meetings, attending home visits with field educator
- Assisting caseworkers and casework support workers with any tasks that they require assistance with
- Practicing and developing written communication skills appropriate to the setting e.g
- Emails, reports, letters, case files, meeting minutes, etc
- Accurately and clearly recording some observations, interviews, or other placement experiences
- Making professional contacts and relationships with other organisations with which the agency networks
- Establishing effective and purposeful relationships with a range of individuals and groups, e.g
- Social workers, administration staff, communities/service user groups, leaders and managers, other people relevant to practice
- Conducting appropriate needs analysis and consultation with key stakeholders/interest groups
Office Administrator
Planet Civil
Arncliffe
01.2022 - 02.2023
- Carrying out clerical duties such as answering phone calls, responding to emails, preparing documents, including office correspondence
- Taking minutes
- Data entry (costings of jobs, daily invoices)
- Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience
- Performing other relevant duties when needed
Educator
Rise and Shine Kindergarten
Kogarah, Carlton, Sylvania
09.2020 - 01.2022
- Engaging in child play and showing direct interaction
- Treating each child with dignity and respect
- Communicating regularly with families
- Respecting diversity and being inclusive while considering a family's cultural and/or socio-economic background
- Observing children daily and using those observations to ensure the needs, strengths and interests of children are met
- Gathering and documenting detailed information on each child
Administrator/Coordinator
Laugh N Learn Family Day Care
Hurstville, NSW
01.2018 - 11.2019
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Set goals and deadlines for the department
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Mail newsletters, promotional material, or other information
- Learn to operate new office technologies as they are developed and implemented
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Assessment of the quality of the practices that the family day care conducts, in line with the NQS & National Regulations
- Identify any areas that the Provider feels are strengths & any improvements that the Centre may need to be worked on
- Keeping up with the philosophy of the service and applying it through all practices
Educator
Montessori Academy
Earlwood, NSW
07.2017 - 10.2017
- Adapt instructional techniques to the age and skill levels of children
- Maintain thorough student records to document attendance, participation, or progress, ensuring confidentiality of all records
- Establish and maintain standards of behavior to create safe, orderly, and effective environments for learning
- Write reports to summarize student performance, social growth, or physical development
- Maintain a safe play environment
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
Tutor
iLearn Tutoring
Arncliffe, NSW
01.2016 - 09.2017
- Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress
- Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
- Assess students' progress throughout tutoring sessions
- Develop teaching or training materials, such as handouts, study materials, or quizzes
- Organize tutoring environment to promote productivity and learning
Retail Assistant
Salvos Store
Riverwood, NSW
01.2016 - 07.2016
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Keep records of purchases, sales, and requisitions
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Volunteer Educator
Giggles Early Learning Centre
Bexley, NSW
02.2015 - 11.2015
- Monitor students' progress and provide students and teachers with assistance in resolving any problems
- Confer with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems
- Set educational standards and goals, and help establish policies, procedures, and programs to carry them out
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities
Customer Service
MAXX Department Stores
Beirut, Beirut Governorate
03.2013 - 11.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
Education
Bachelor of Social Work -
Western Sydney University
10.2024
Diploma - Early Childhood Education and Care
Bedford College
12.2015
High School Graduate -
Al Mabarrat Association
Beirut, Beirut Governorate09.2014
Skills
- Fast-paced environment
- Customer service
- Teamwork
- Cultural awareness
- Learning
- Organizational skills
- Attention to detail
- Cooperation
- Enthusiasm
- Complex Problem Solving
- Time Management
- Self-Development
- Critical Thinking
- Situational Awareness
- Communication Skills
References
- Bianca Joseph, Case Worker, 0481 357 734
- Yvonne Wang, Clinical Nurse Educator, 0404 911 959
Personal Information
Date of Birth: 11/30/95
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Student Placement
Frederic House
06.2024 - 10.2024
Student Placement
Department of Communities and Justice
01.2023 - 05.2023
Office Administrator
Planet Civil
01.2022 - 02.2023
Educator
Rise and Shine Kindergarten
09.2020 - 01.2022
Administrator/Coordinator
Laugh N Learn Family Day Care
01.2018 - 11.2019
Educator
Montessori Academy
07.2017 - 10.2017
Tutor
iLearn Tutoring
01.2016 - 09.2017
Retail Assistant
Salvos Store
01.2016 - 07.2016
Volunteer Educator
Giggles Early Learning Centre
02.2015 - 11.2015
Customer Service
MAXX Department Stores
03.2013 - 11.2014
Diploma - Early Childhood Education and Care
Bedford College
High School Graduate -
Al Mabarrat Association
Bachelor of Social Work -
Western Sydney University