Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Batoul Mansour

Wollert ,VIC

Summary

A perfect addition to any team as I uphold excellent team member qualities. Excellent customer service. Always taking that extra step to help customers. Flexible schedule. Experienced waitress. Excellent communication skills. Excellent organizational skills. Excellent personality with a “can do” attitude. Friendly and enthusiastic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Check-in Agent

Swissport
Melbourne, Vic
11.2022 - Current
  • Communicated regularly with other departments at the airport to ensure smooth operations.
  • Adhered to safety protocols while assisting passengers with mobility needs.
  • Ensured that all necessary paperwork was collected before allowing passengers to board flights.
  • Resolved customer complaints or issues in a timely manner.
  • Checked passengers in for flights using airline computer systems.
  • Entered information in amadeus system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Upskilled to service desk and Gate lead in less than 6 months of employment.
  • Coordinated with other departments in the airport to ensure proper protocols and procedures were followed.

Host Volunteer

La Trobe University
02.2020 - 03.2021
  • Completed organizing and categorizing books on shelves, serving students and answering queries.
  • Checked students into orientation by taking their details.
  • Assisted students in the process of making their student IDs.
  • Assisted students in enrolling into their course and enlisting into subjects for the semester.
  • Greeted students and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide information and response to student enquires.
  • Escorted students around campus whilst being a guide on the tour around campus.
  • Utilized knowledge of university resources to refer students to appropriate sources.
  • Assisted with and organized programs, events and activities to drive outreach initiatives.
  • Performed wide range of administrative, analytical and support duties and functions relating to various aspects of the university.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Organized on campus tours for students to increase their knowledge about the university.
  • Put together gift bags for students to take home after the tour that included flyers, information booklet about the university.

Restaurant Waitress

Roxy kebab and Cafe
12.2018 - 01.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Education

Bachelor of Arts -

Victoria University
Footscray, VIC
12-2025

Victorian Certificate of Education - Highschool Certificate (Year 12)

Al Siraat College
Melbourne, VIC
12.2018

Skills

  • Excellent time management skills
  • Self-motivated
  • Stress Tolerance
  • Team player
  • Strong verbal communication
  • Exceptional customer service
  • Motivational team player
  • Extremely organized
  • Excellent Computer Skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint) to create documents, and excel spreadsheet for different audiences
  • Proficient in using Internet (Chrome, Firefox, Safari) for research, PC and Mac

Accomplishments

  • School ambassador - was responsible for activities and the time management for the showcase of Al Siraat College to primary school students.
  • Community service - Transition and promotional visits for Al Siraat College
  • Worked in a Commerical Kitchen - Participated in the contribution to the preparation of roughly 2000 meals for homeless individuals.
  • Volunteered as a Library Monitor for three executive years at Mill Park Library

Certification

  • First Aid Certificate
  • Working with Children Check (WWCC)
  • La Trobe host program certificate of recognition.
  • Being Vaccinated with both doses of the COVID-19 vaccine.
  • Successfully completed a certificate in VET Business Unit 1&2 3&4.
  • Successfully completed a certificate in VET Sports and Recreation Unit 1&2 3&4.

Timeline

Check-in Agent

Swissport
11.2022 - Current

Host Volunteer

La Trobe University
02.2020 - 03.2021

Restaurant Waitress

Roxy kebab and Cafe
12.2018 - 01.2020

Bachelor of Arts -

Victoria University

Victorian Certificate of Education - Highschool Certificate (Year 12)

Al Siraat College

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Batoul Mansour