Batty Siale
Sydney,NSW
Summary
Caring Social Worker offering management expertise and quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Reliable Support Worker offering 12-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others. I am organized and motivated employee eager to apply time management and organizational skills in various environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Lifestyle Solution
Sydney, NSW
03.2017 - 11.2024
- Evaluated and addressed individual client needs and concerns.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Provided emotional and practical support to vulnerable adults.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Supported clients to access education, training or employment opportunities.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
ST ANDREW COLLEGE
TONGA12-1978
Some College (No Degree) - Age Care
Sucess Fast Track
Sydney, NSWSkills
- Emotional Support
- Cleaning and Sanitizing
- Skill Development
- Documentation Abilities
- Meal Preparation
- Mobility Assistance
- Clean Driving Record
- Daily Living Assistance
- Client Education
- Family Maintenance
- Patient Counseling
- Client Advocacy
- Emergency Response Training
- Administrative Management
- Strategic Planner
- Case Documentation
- Patient Support
- Patient-Centered Care
Certification
- Certificate 3 in Aged Care
- First Aid
Languages
English
Professional
Tonga
Professional
References
References available upon request.
Timeline
Support Worker
Lifestyle Solution
03.2017 - 11.2024
High School Diploma -
ST ANDREW COLLEGE
Some College (No Degree) - Age Care
Sucess Fast Track
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