Batzaya Maunder

Wagner Asia Equipment LLC (WAE LLC) is the Mongolian dealer for Caterpillar Inc., one of the world's largest mining and construction equipment manufacturers. WAE LLC is a 100% American-invested private company that provides products and support services to the Mining, Construction, Infrastructure, and Energy sectors.

• Successfully prepared and delivered maintenance service quotations to customers, enhancing transparency and expediting decision-making.
• Consistently met and exceeded customer expectations by delivering services to customer locations within specified timeframes, resulting in high customer satisfaction.
• Proactively assisted with general and sales inquiries, facilitating a smoother customer experience and contributing to increased sales and customer retention.
• Spearheaded the development of team communications and information materials for meetings, improving overall team coordination and collaboration, resulting in more effective meetings.
• Significantly increased customer satisfaction levels by promptly identifying and resolving issues, leading to enhanced customer loyalty and positive feedback.
• Demonstrated exceptional written communication skills by preparing a wide variety of reports, documents, and written communications, ensuring clear and concise information delivery, and supporting effective decision-making processes.

Wagner Asia Equipment LLC is one of the major contract companies at the Rio Tinto mine site called Oyu Tolgoi in Mongolia, providing maintenance service on electrical shovels and hydraulic excavators when I was working.

• Successfully managed training arrangements for a large workforce of over 60 employees, ensuring timely and efficient training sessions, resulting in a more skilled and capable team.
• Demonstrated exceptional organisational skills by efficiently coordinating domestic and international flight arrangements for over 60 employees, saving time and resources for the organisation.
• Streamlined office operations by handling the procurement of essential office supplies, maintaining a well-equipped workspace, and supporting the efficiency and productivity of the team.
• Acted as the linchpin of office management, overseeing a range of administrative tasks that contributed to a well-organised and smoothly-running workplace, ultimately enhancing overall productivity and efficiency.,

The government Implementing Agency on Technical Vocational Education and Training was the key facilitator of Rio Tinto’s project to educate 3,300 tradespeople per year for three years through Technical Vocational Schools in 21 provinces of Mongolia. The project resulted from the Rio Tinto’s agreement with the Government of Mongolia.

• Efficiently coordinated enrollment and graduation processes, ensuring smooth transitions for students, which led to increased retention rates and positive feedback from graduating students.
• Produced detailed and insightful financial and operational reports, offering key insights and data-driven recommendations that contributed to more informed decision-making and optimized resource allocation.
• Managed the translation of curriculum handbooks, making educational materials more accessible to a diverse audience, resulting in improved cross-cultural understanding and enhancing the institution's reputation for inclusivity and diversity.