Bawi Tha Sung Hau Ling
Ingle Farm,SA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
Work History
Business Owner
Amway
12.2021 - 02.2023
- Put together realistic budgets based on costs and fees for successfully operating business.
- Always looking and talking to new people for potential recruits
- Presenting products in meetings for sell
Customer Service Representative
Datacom
01.2022 - 01.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Experience adhering to KPI's.
- Manage customer expectations and needs.
- Patience and empathy towards people in difficult situations.
- Team player focus, working collaboratively to exceed expectations.
- Excellent computer skills, ability to navigate multiple screens, and typing speed of 30WPM.
Front house staff/Manager
Pho Khang’s
02.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Psychology -
University of South Australia
Magill, SA10.2025
High School Diploma -
St Aloysius College
Adelaide, SA11.2020
Skills
- Issue Resolution
- Sales Planning
- Effective Communication
- Attention to detail
- Bilingual
- Negotiation and Persuasion
- Staff Management
- Sales Strategies
- Change Management
- Customer Relations
- Working under Pressure
- Highly Organise
Referees
Available upon request
Timeline
Customer Service Representative
Datacom
01.2022 - 01.2023
Business Owner
Amway
12.2021 - 02.2023
Front house staff/Manager
Pho Khang’s
02.2020 - 12.2021
Bachelor of Psychology -
University of South Australia
High School Diploma -
St Aloysius College
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