Jennifer Fuge
Tamworth,Australia
Summary
Enthusiastic Customer service skills eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job requirements and training in selected areas. Motivated to learn, grow and excel in customer service roles. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Personal Sales Assistant
Dusk Australasia
09.2023 - Current
- Excellent KPI's throughout NSW - Leading sales person in NSW.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Analyzed market trends for insights into consumer behavior/preferences that guided targeted marketing campaigns.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Assisted in training new hires, sharing best practices and helping them acclimate to the sales environment quickly.
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Supported inventory control measures by monitoring stock levels and communicating low supply alerts when necessary.
- Increased revenue with personalized sales strategies and persuasive communication techniques.
- Maintained a comprehensive knowledge of products and services offered, enabling informed recommendations for diverse clientele.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Product Specialists / Customer Champion
Woodleys
09.2022 - 09.2023
- I worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- I have worked with customers to understand their needs and provide excellent service.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Delivered services to customer locations within specific timeframes.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in a fast-paced environment.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- I have worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- I have worked with customers to understand their needs and provide excellent service.
- Actively listen to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manger of Uniform Shop
Australian International School - Midas
01.2018 - 06.2020
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Received and processed stock into inventory management system.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Handled multiple calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
Teachers Assistant
Australian International School Hong Kong
02.2004 - 12.2017
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Graded assignments and reported individual progress to teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supervised residential and day treatment children during class and on field trips.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Customer Service Manager
Qantas Airways
06.1996 - 07.2003
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Kept accurate records to document customer service actions and discussions.
- Managed up to 12 - 20 Cabin crew each day during a constant change of daily operations
- Resolved product or service problems by clarifying customers' complaints, determining the cause of concern and selecting the best solution to solve the problem.
International Flight Attendant
Qantas Airways
02.1993 - 07.2003
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Education - Early Childhood Education
UNE
Armidale, NSW10.1992
Skills
- Maintenance of shop equipment
- Professional development workshops
- Professional consultations
- POS System proficiency
- Product delivery
- Product launch support
Timeline
Personal Sales Assistant
Dusk Australasia
09.2023 - Current
Product Specialists / Customer Champion
Woodleys
09.2022 - 09.2023
Manger of Uniform Shop
Australian International School - Midas
01.2018 - 06.2020
Teachers Assistant
Australian International School Hong Kong
02.2004 - 12.2017
Customer Service Manager
Qantas Airways
06.1996 - 07.2003
International Flight Attendant
Qantas Airways
02.1993 - 07.2003
Bachelor of Education - Early Childhood Education
UNE
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