Baxter Shaw
highton,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GMHBA
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Trainer
McDonalds
11.2019 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
High School Diploma -
Christian College
Geelong, VIC11-2022
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Employee Training
- Team Leadership
- Cash Handling
- Safe Food Handling
- Coaching and Mentoring
- Team leadership and supervision
- Active Listening
Timeline
Customer Service Representative
GMHBA
10.2023 - Current
Crew Trainer
McDonalds
11.2019 - Current
High School Diploma -
Christian College
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