Bayarbyamba Sambuu
WATERLOO,NSW
Summary
Flexible Technical Support Engineer with 10 years of experience helping clients maintain smooth operations. Expertise in Microsoft Windows systems and network environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
Teva Pharmaceutical Ind
03.2022 - 02.2024
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained updated knowledge of industry trends, staying ahead of emerging technologies and potential threats.
- Researched and identified solutions to technical problems.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Streamlined helpdesk processes for faster response times to client inquiries.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
Bayalag Logistic Trans
IT Support Services
Ulaanbaatar, Mongolia
02.2020 - 12.2023
- Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
- Assisted customers with software updates to resolve issues with user interface, providing remote, back-end support to clients with varying program familiarity.
- Provided remote support for employees working off-site, facilitating seamless connectivity to company resources.
- Worked flexible hours across night, weekend, and holiday shifts.
Laborer
Mud Australia
Sydney, NSW
01.2017 - 01.2020
- Performed general housekeeping and cleaning tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Senior IT Support Engineer
JIGUURGRAND GROUP Co,Ltd
07.2008 - 05.2016
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Optimized database performance through careful tuning, index optimization, and query optimization strategies.
- Reduced downtime by proactively monitoring systems and conducting regular maintenance tasks.
- Managed and monitored installed systems for highest level of availability.
- Executed troubleshooting and server support in both in-person and remote situations.
- Diagnosed malfunctions in [Software], directing support tickets to appropriate personnel for remediation.
- Performed scheduled service work, installations, testing and repairs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Identified and corrected system faults to minimize operational system downtime.
- Contributed to the establishment of IT policies and best practices aimed at ensuring consistent service quality across all departments.
IT Engineer
AJET LIMITED LLC
07.2008 - 04.2012
- Managed and monitored installed systems for highest level of availability.
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Identified and corrected system faults to minimize operational system downtime.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Performed scheduled service work, installations, testing and repairs.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
Senior IT Executive
BEST SOLUTION LLC
01.2005 - 07.2008
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Created detailed resource allocation plans that maximized departmental effectiveness while minimizing costs.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Developed comprehensive disaster recovery plans for safeguarding vital data and minimizing operational disruptions during emergencies.
- Successfully managed multiple IT projects concurrently, ensuring timely delivery and seamless integration without compromising on quality.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
Education
Microsoft Certified Engineer MSCTS Windows 7, Conf - MICROSOFT WINDOWS
EMPASOFT TRAINING CENTER
ULAANBAATAR, MONGOLIA10.2010
Bachelor of Science - SOFTWARE ENGINEERING
ULAANBAATAR UNIVERSITY
ULAANBAATAR, MONGOLIA06.2006
Skills
- Desktop support
- Backup solutions
- Highly Professional
- Remote Technical Support
- Technical Support
- Device Installation
- LAN/WAN
- Software Upgrades
- Microsoft Windows and Office
- TCP/IP
- Help Desk Support
- System Troubleshooting
- Employee Computer Support
- User Support
- Support system management
- Software Updates
- Software Installation
- System Administration
- Microsoft Certification
Certification
Experienced IT engineering professional with outstanding success rate at installing, networking, and supporting critical, multi-site infrastructure. Proven ability to manage all phases of hardware and software installation and administration. Adept at analyzing business requirements and crafting technical solutions. Exceptional technical to business communication skills, adept at clearly explaining the technical subject matter to business users.
Timeline
Level 2 IT Support Engineer
Teva Pharmaceutical Ind
03.2022 - 02.2024
Bayalag Logistic Trans
IT Support Services
02.2020 - 12.2023
Laborer
Mud Australia
01.2017 - 01.2020
Senior IT Support Engineer
JIGUURGRAND GROUP Co,Ltd
07.2008 - 05.2016
IT Engineer
AJET LIMITED LLC
07.2008 - 04.2012
Senior IT Executive
BEST SOLUTION LLC
01.2005 - 07.2008
Microsoft Certified Engineer MSCTS Windows 7, Conf - MICROSOFT WINDOWS
EMPASOFT TRAINING CENTER
Bachelor of Science - SOFTWARE ENGINEERING
ULAANBAATAR UNIVERSITY
Experienced IT engineering professional with outstanding success rate at installing, networking, and supporting critical, multi-site infrastructure. Proven ability to manage all phases of hardware and software installation and administration. Adept at analyzing business requirements and crafting technical solutions. Exceptional technical to business communication skills, adept at clearly explaining the technical subject matter to business users.
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