Baylee Hansen
Shepparton,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Avenel Equine Hospital
Avenel, VIC
07.2023 - 12.2023
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Maintained accurate medical records of all patients.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Recorded patient food and water intake and output levels on a daily basis.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
Grocery Department Manager
Countdown
Spotswood, New Zealand
01.2023 - 07.2024
- Developed and implemented procedures for managing inventory levels, ordering, receiving, stocking and distribution of products.
- Monitored store performance metrics to ensure compliance with company standards.
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Collaborated with other departments to coordinate special events or promotions within the store.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
- Prepared monthly budget forecasts for the grocery department based on projected sales figures.
- Managed merchandising efforts across multiple categories within the grocery department.
Checkout Manager
Pak 'n' Save
New Plymouth, New Zealand
02.2020 - 01.2023
- Performed daily cash register operations including opening and closing procedures, reconciling tills, and counting the money in the drawer.
- Monitored customer service staff to ensure that all checkout procedures were followed correctly.
- Trained new checkout staff on company policies, customer service etiquette, and cash handling techniques.
- Maintained a clean workspace at the checkouts, ensuring a safe environment for customers and staff alike.
- Handled customer complaints in a professional manner while adhering to company policy.
- Provided feedback to management regarding potential improvements to checkout processes or customer service issues.
- Supervised team members during peak periods to maintain efficient workflow throughout the day.
- Created monthly reports on sales figures and other metrics related to checkout performance.
- Developed strategies to increase customer satisfaction ratings through improved service delivery at checkouts.
- Encouraged team members to work together cooperatively in order to improve efficiency of checkout operations.
- Wrote up rosters and completed administration work as required.
Education
Lvl 4 Certificate in Agriculture -
Taratahi
New Zealand01-2018
Level 3 Certificate in Equine Care -
Taratahi
New Zealand03-2016
Skills
- Reception Area Maintenance
- Animal Safety
- Physical Examinations
- Urgent Care
- Medical Record-Keeping
- Appointment Scheduling
- Employee Training
- POS System Knowledge
- Loss Prevention Strategies
- Scheduling Coordination
- Time Management
- Operations Leadership
- Attention to Detail
- Retail Operations
- Customer Service and Assistance
- Product Merchandising
- Inventory Merchandising
- Task Delegation
- Workflow Planning
- Expense Monitoring
- Employee Supervision
- Project Coordination
- Office Administration
Certification
- Certificate in Loss Prevention
- Certificate in Armed Robbery Protocol
- Qualified Duty Manager and LCQ holder
- RSA certificate
- Certificate 4 in management
References
References available upon request.
Timeline
Veterinary Assistant
Avenel Equine Hospital
07.2023 - 12.2023
Grocery Department Manager
Countdown
01.2023 - 07.2024
Checkout Manager
Pak 'n' Save
02.2020 - 01.2023
Lvl 4 Certificate in Agriculture -
Taratahi
Level 3 Certificate in Equine Care -
Taratahi
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