Bayli Mcmartin-Catlett
Sydney,NSW
Summary
Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
10
10
years of professional experience
Work History
Gambling Support Officer
The Star Sydney
05.2024 - Current
- Leveraged strong interpersonal skills to engage with guests, providing empathetic support and guidance to promote safer gambling behaviours
- Assessed and resolved gambling-related issues through innovative problem-solving, making sound judgments to mitigate risks and enhance guest safety
- Fostered productive relationships with guests and colleagues, contributing to the development of effective policies and strategies for safer gambling
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Created, prepared, and delivered reports to various departments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
CATI Interviewer
Social Research Centre
09.2022 - 05.2024
- Improved my ability to actively listen to people, enabling me grasp participant insights and absorb more information, fostering a positive and engaged interview
- Employed a large range of interview techniques and questioning skills to facilitate accurate, meaningful, and unbiased responses from participants to ensure the relevance and reliability of data collected
- Provided valuable feedback to supervisors regarding survey content and structure for continuous improvement initiatives.
- Increased response rates by employing effective communication and rapport-building techniques during interviews.
- Enhanced data quality by diligently following survey protocols and guidelines for consistent data collection.
- Maintained high levels of professionalism while conducting sensitive or confidential interviews, ensuring respondent trust and cooperation.
- Exceeded performance metrics consistently by maintaining a focus on achieving objectives while adhering to ethical standards.
Intern Research Assistant
University of Sydney
03.2022 - 11.2022
- Learnt to prioritize work effectively in a research-based environment, enabling me to balance multiple tasks spanning various aspects of the research project
- Gained knowledge of the ethical considerations in research from a practical perspective
- Collaboratively thrived within a multidisciplinary team from both internal and external departments to reach a shared common goal
- Enhanced my ability to facilitate clear communication and impactful dissemination of research outcomes to diverse audiences
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Achieved research objectives by conducting thorough literature reviews and gathering relevant data for the project.
Delivery Driver
Stokies Automotive Spares
05.2020 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Pharmacy Assistant
Chemist Warehouse
01.2015 - 01.2020
- Became familiar with the pressures and management of high-paced work environments
- Developed an ability to manage tasks simultaneously, nuancing prioritisation and organisational skills
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Education
Bachelor of Psychology (Honours) -
ISN PSYCHOLOGY
Melbourne, VIC11.2023
Bachelor of Psychology -
MACQUARIE UNIVERSITY
Sydney, NSW11.2022
Higher School Certificate (HSC) -
PORT HACKING HIGH SCHOOL
Sydney, NSW11.2017
Skills
- Teamwork and Collaboration
- Conflict Management
- Problem-Solving
- Excellent Research Abilitie
- Data Analysis
- Literature Review Expertise
- Interpersonal and Social Skills
- Statistical Analysis
- Report Writing
References
- Sophie Busenshut, The Star Sydney - Duty Manager, 0488 618 486
- Elena Ivanovska, The Star Sydney – Gambling Support Manager, 0467 439 062
- Dr. Jian Chen, ISN Psychology – Thesis Supervisor, 0499 994 658
- Dr. Stephanie Kershaw, University of Sydney – Project Lead, 0432 629 492
- Bud Burns, Chemist Warehouse – Caringbah Manager, 0420 976 430
Timeline
Gambling Support Officer
The Star Sydney
05.2024 - Current
CATI Interviewer
Social Research Centre
09.2022 - 05.2024
Intern Research Assistant
University of Sydney
03.2022 - 11.2022
Delivery Driver
Stokies Automotive Spares
05.2020 - 08.2022
Pharmacy Assistant
Chemist Warehouse
01.2015 - 01.2020
Bachelor of Psychology (Honours) -
ISN PSYCHOLOGY
Bachelor of Psychology -
MACQUARIE UNIVERSITY
Higher School Certificate (HSC) -
PORT HACKING HIGH SCHOOL
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