Bayu Gilang Maulana
Lismore,NSW
Summary
Personable Hospitality Specialist with 5 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanour and commitment to client satisfaction. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sushi Chef
SUSHI HUB
12.2023 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Disciplined and dedicated to meeting high-quality standards.
- Coordinated with team members to prepare orders on time.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Assistant Store Manager
STARBUCKS ASPEN
07.2022 - 02.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
F&B Server (J1 Program USA)
Mawa's Kitchen
05.2022 - 12.2022
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Demonstrated exceptional multitasking abilities, managing multiple tables simultaneously without sacrificing service quality.
- Exceeded monthly sales targets by suggesting popular menu items and promoting daily specials to guests.
- Reduced wait times for guests by efficiently processing payments using point-of-sale systems.
- Maintained a clean and organized dining area, enhancing overall guest experience.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
Assistant Villa Manager
Villa Nelayan & Villa Kokokan Canggu
12.2019 - 08.2021
- Monitored inventory levels to ensure adequate stock of essential items while minimizing waste and overstocking issues.
- Organized special events, catering to guest preferences while maintaining high standards of service quality.
- Leveraged local partnerships to provide guests with unique experiences, thereby elevating the villa''s reputation and appeal.
- Increased booking rates through diligent execution of sales strategies targeting potential clients from various channels.
- Enhanced guest satisfaction by implementing personalized services and attending to their individual needs.
- Implemented sustainability initiatives that reduced the villa''s impact on the environment while enhancing the overall guest experience.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Contributed to the overall success of the villa by continuously seeking opportunities for improvement and embracing change as needed.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed daily villa operations for optimal performance, ensuring smooth functioning of all departments.
- Maintained exceptional property conditions through regular inspections, timely maintenance, and effective communication with contractors.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
Diploma IV - Hospitality Administration And Management
The International Institute Of Tourism & Business
Denpasar, Bali11.2021
Skills
- Management
- Time Management
- Team Management
- Inventory Management
- Knife Skills
- Employee Scheduling
- Food Safety
- Staff Training and Development
- Company standards knowledge
- Portion Control
- Mise en place
- Recipe Adaptation
- Allergen awareness
- Safe Food Handling
- Cleaning and sanitation
Certification
- Licensed RSA (Responsible Service of Alcohol) - 5 Years
Additional Information
Work and Holiday Visa Holder (Sub 462)
Languages
Indonesian
Native or Bilingual
English
Professional Working
Spanish
Elementary
French
Elementary
Timeline
Sushi Chef
SUSHI HUB
12.2023 - Current
Assistant Store Manager
STARBUCKS ASPEN
07.2022 - 02.2023
F&B Server (J1 Program USA)
Mawa's Kitchen
05.2022 - 12.2022
Assistant Villa Manager
Villa Nelayan & Villa Kokokan Canggu
12.2019 - 08.2021
Diploma IV - Hospitality Administration And Management
The International Institute Of Tourism & Business