Bayu Candra Ahmad Maulana
ADELAIDE,SA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven Account Representative known for productivity and efficient task completion. Specialize in client relationship management, strategic planning, and analysis to deliver tangible outcomes. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration with team members and clients.
Overview
14
14
years of professional experience
Work History
Account Representative
Directorate General of Tax
Garut , West Java
2024.01 - Current
- Provided excellent customer service to ensure client satisfaction.
- Advised clients on best practices related to their accounts.
- Managed accounts receivable including collections from delinquent accounts.
- Achieved accuracy in contracts, invoices and other documents by conducting comprehensive reviews.
Analyst
Directorate General of Tax
JAKARTA , JAKARTA
2016.04 - 2023.12
- Effectively contributed to cross-functional teams in executing analytics projects.
- Implemented strategies for automating organizational processes.
- Played a pivotal role in identifying and implementing process enhancements across the entire organization.
Customer Service Office Staff Member
Directorate General of Tax
BENGKULU , BENGKULU
2011.01 - 2014.02
- Answered customer inquiries and provided accurate and timely solutions.
- Handled incoming calls from customers regarding product availability or order status updates.
- Followed up with customers after purchases or services were completed to ensure satisfaction was achieved.
- Collaborated with team members to achieve common goals while providing excellent service.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Accounting And Business Management
POLYTECHNIC OF STATE FINANCE STAN
JAKARTA2016-03
Associate of Science - Taxation
POLYTECHNIC OF STATE FINANCE STAN
JAKARTA2010-10
Skills
- Account Management
- Account Reconciliation
- Customer Engagement
- Project Management
- Data Tracking
- Goal-Oriented
- Document Control
Affiliations
- gym
- running
- swimming
- organization at University
- listening to podcast
Languages
English
Professional
Indonesian
Native/ Bilingual
Accomplishments
- Indonesia Finance Ministry Scholarship for Diploma program in 2007
- Indonesia Finance Ministry Scholarship for undergraduate program in 2014
- Best Employee for Analyst in 2017
- Best Account Representative in 2024
- Indonesia Endowment Fund for Education Awardee for Master Program in 2024
Timeline
Account Representative
Directorate General of Tax
2024.01 - Current
Analyst
Directorate General of Tax
2016.04 - 2023.12
Customer Service Office Staff Member
Directorate General of Tax
2011.01 - 2014.02
Bachelor of Science - Accounting And Business Management
POLYTECHNIC OF STATE FINANCE STAN
Associate of Science - Taxation
POLYTECHNIC OF STATE FINANCE STAN
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