Alicia Kaiser
Gold Coast
Summary
I am a results-driven professional with over 6 years of experience in client relationship management, strategic planning, and leadership. Currently, I serve as a Director and Team Lead, and excel in understanding client needs, providing strategic recommendations, and managing multiple projects. I am passionate about finding a role to apply my expertise of building strong client relationships and delivering strategic insights.
Overview
7
7
years of professional experience
Work History
Director
Sprightly Therapy
06.2023 - Current
- Overseeing all business operations, including client and stakeholder management, finance, marketing, business development, strategic planning, and administration
- Supervising employees and providing professional development to staff, parents, and support personnel.
Team Lead
Queensland Department of Education
06.2023 - Current
- Leading and supervising occupational therapists, allied health staff, and educators
- Developing and delivering professional development programs
- Managing clients and cases, handling stakeholder relations, and engaging in strategic planning.
Student Welfare and Occupational Therapist
Pacific Hope
11.2017 - 06.2023
- Served as a Student Welfare Officer and conducted safety and risk assessments
- Performed occupational therapy assessments, reporting, and interventions
- Managed clients and cases, maintained stakeholder relations, and participated in strategic planning.
Education
Master of Mental Health -
Southern Cross University
12.2024
Bachelor of Occupational Therapy -
Southern Cross University
12.2017
Skills
- Client Relationship Management
- Strategic Planning
- Data Analysis
- Project Management
- Communication
- Leadership & Team Management
- Professional Development
- Operational Efficiency
- Stakeholder Management
Key Achievements
· Leadership & Management: Successfully led and supervised teams of occupational therapists, allied health staff, and educators, enhancing overall team performance and client satisfaction.
· Client Relations: Managed relationships with a diverse clientele, ensuring their business objectives were met through tailored strategic recommendations and effective communication.
· Strategic Planning: Developed and executed comprehensive strategic plans for multiple projects, leading to improved client outcomes and business growth.
· Data Analysis: Analysed client data to identify key challenges and opportunities, providing actionable insights that drove client success.
· Operational Efficiency: Streamlined business operations at Sprightly Therapy, improving financial management, marketing strategies, and administrative processes.
· Professional Development: Provided extensive professional development to employees, parents, and support personnel, fostering a culture of continuous improvement and excellence.
Timeline
Director
Sprightly Therapy
06.2023 - Current
Team Lead
Queensland Department of Education
06.2023 - Current
Student Welfare and Occupational Therapist
Pacific Hope
11.2017 - 06.2023
Master of Mental Health -
Southern Cross University
Bachelor of Occupational Therapy -
Southern Cross University
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