Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Julia Stanfield

Drouin

Summary

I'm a team player whose motivated by achievement and continual improvement. I'm looking for a position where I can gain experience in many areas and develop my skills further. I'm always punctual, hardworking, flexible and honest and have good customer service skills. I am also friendly and energetic, I'm always want to build relationships with customers and co-workers and help to create a fun and hospitable environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Frankies
10.2023 - Current
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Utilized POS system to receive and process food and beverage orders.

Cheerleading Coach

Storm Elite Allstars
08.2018 - Current
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Reviewed team appearance, mental readiness and physical form before each game or event.

Barista/Server

The Grange Cafe
06.2022 - 03.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders and other equipment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Kmart Employee

Kmart Moe
10.2021 - 02.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Received and processed stock into inventory management system.
  • Collaborated with team members to achieve target results.
  • Handled many calls per day to address customer inquiries and concerns.
  • Identified issues, analyzed information and provided solutions to problems.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Team Member

McDonald's
02.2018 - 11.2018
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Rotated through series of different stations based on team needs.

Education

Bachelor of Criminology And Criminal Justice - Law

Swinburne University of Technology
Melbourne, VIC
2024

Skills

  • Behaviour standards
  • Training exercises
  • Strength coaching
  • Stretching expertise
  • Advanced communication skills
  • Facility Cleaning
  • Money handling
  • Team building

Certification

  • First aid level 1 - 2021
  • Level 2 cheerleading certificate - 2022

Timeline

Front of House Staff Member

Frankies
10.2023 - Current

Barista/Server

The Grange Cafe
06.2022 - 03.2023

Kmart Employee

Kmart Moe
10.2021 - 02.2022

Cheerleading Coach

Storm Elite Allstars
08.2018 - Current

Team Member

McDonald's
02.2018 - 11.2018

Bachelor of Criminology And Criminal Justice - Law

Swinburne University of Technology
  • First aid level 1 - 2021
  • Level 2 cheerleading certificate - 2022
Julia Stanfield