Julia Stanfield
Drouin
Summary
I'm a team player whose motivated by achievement and continual improvement. I'm looking for a position where I can gain experience in many areas and develop my skills further. I'm always punctual, hardworking, flexible and honest and have good customer service skills. I am also friendly and energetic, I'm always want to build relationships with customers and co-workers and help to create a fun and hospitable environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Frankies
10.2023 - Current
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Utilized POS system to receive and process food and beverage orders.
Cheerleading Coach
Storm Elite Allstars
08.2018 - Current
- Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
- Reviewed team appearance, mental readiness and physical form before each game or event.
Barista/Server
The Grange Cafe
06.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Kmart Employee
Kmart Moe
10.2021 - 02.2022
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Received and processed stock into inventory management system.
- Collaborated with team members to achieve target results.
- Handled many calls per day to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Team Member
McDonald's
02.2018 - 11.2018
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in all areas of operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Rotated through series of different stations based on team needs.
Education
Bachelor of Criminology And Criminal Justice - Law
Swinburne University of Technology
Melbourne, VIC2024
Skills
- Behaviour standards
- Training exercises
- Strength coaching
- Stretching expertise
- Advanced communication skills
- Facility Cleaning
- Money handling
- Team building
Certification
- First aid level 1 - 2021
- Level 2 cheerleading certificate - 2022
Timeline
Front of House Staff Member
Frankies
10.2023 - Current
Barista/Server
The Grange Cafe
06.2022 - 03.2023
Kmart Employee
Kmart Moe
10.2021 - 02.2022
Cheerleading Coach
Storm Elite Allstars
08.2018 - Current
Team Member
McDonald's
02.2018 - 11.2018
Bachelor of Criminology And Criminal Justice - Law
Swinburne University of Technology
- First aid level 1 - 2021
- Level 2 cheerleading certificate - 2022
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