Daniela Munoz
Melbourne,VIC
Summary
Dynamic professional with a strong background in client relations and operational excellence. Leveraging analytical skills and a proactive approach to problem-solving to drive customer satisfaction and optimize processes. Adept at thriving in fast-paced environments, with a commitment to contributing to team success through exceptional service and clear, effective communication.
Overview
6
6
years of professional experience
Work History
Hotel Supervisor
Lanbruk Richmond Hill Apartments
Melbourne, VIC
01.2022 - Current
- Spearheaded a team of housekeepers to uphold superior cleanliness and quality standards throughout the hotel.
- Streamlined staff scheduling and inventory management, enhancing operational efficiency, and ensuring optimal resource allocation.
- Implemented systematic inspections and liaised with maintenance for prompt resolution of issues, maintaining facility excellence.
- Compiled comprehensive reports on housekeeping metrics and incidents, driving continuous improvement and elevating guest satisfaction.
Customer Service Representative
ACCEDO
Colombia
10.2021 - 03.2022
- Delivered outstanding customer support to over 40 clients daily, addressing a wide range of inquiries such as memberships, account services, statements, and orders.
- Efficiently maintained CRM systems with detailed records of customer engagements, ensuring seamless tracking of requests, resolutions, and transactional history.
- Achieved an impressive 98% customer satisfaction rate through exceptional service delivery and problem-solving capabilities.
Restaurant Manager
Restaurante Tres Esquinas
Colombia
02.2019 - 01.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Created new menu items based on customer feedback and industry trends.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
CERTIFICATE IV IN PROJECT MANAGEMENT PRACTICE -
IH Sydney Training Services
Melbourne, VIC06-2024
Bachelor of Engineering -
Universidad Industrial De Santander
01.2021
Skills
- Front Desk Operations
- CRM Proficiency
- Problem-Solving
- Organizational Skills
- Time Management
- Microsoft Office Suite
Timeline
Hotel Supervisor
Lanbruk Richmond Hill Apartments
01.2022 - Current
Customer Service Representative
ACCEDO
10.2021 - 03.2022
Restaurant Manager
Restaurante Tres Esquinas
02.2019 - 01.2021
CERTIFICATE IV IN PROJECT MANAGEMENT PRACTICE -
IH Sydney Training Services
Bachelor of Engineering -
Universidad Industrial De Santander
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