Kei Heidi Wong
Specialist
Chatswood,NSW
Summary
Shift supervisor focused on monitoring daily operations success and productivity through effective use of people management, analytical problem-solving, communication and planning abilities. Top-notch communicator with excellent time management, administrative, customer service and complex problem-solver with four years of CCA experience. I am pursuing new professional challenges in Mastercard.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Specialist
Mastercard
St Leonards, NSW
07.2018 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across overnight, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, AHT and QA guidelines.
- Monitored customer lines at CMS, daily line testing and systems. Report issue immediately if required.
Sales associate
DFS T Galleria Sydney
Sydney, NSW
01.2017 - 06.2018
- Responsible and accountable in handling cash and payment transaction
- Well interacting skills with customer in providing service
- Compatible communication with customers and colleagues
- Strong product knowledge
- Worked in team with a clear segregation of personally duty and target
- Swiss watches specialist
Sales associate
Swiss Concept
Sydney, NSW
01.2015 - 12.2017
- Responsible and accountable in handling cash and payment transaction
- Well interacting skills with customer in providing service
- Compatible communication with customers and colleagues
- Stock taking, handling repairs and telephone manner
- Contingent problem-solving skill to deal with customers
- Strong product knowledge
- Worked in team with a clear segregation of personally duty and target
Store Manager
Zodiac Café & Restaurant Sydney
02.2013 - 12.2014
- Responsible and accountable in handling cash transaction
- Well interacting skills with customer in providing service
- Consistently deliver dedicated customer service
- Stock taking and ordering on a periodic basis
- Multi-tasked working required
- Respect team work and job sharing.
Customer Service Representative
Cathay Pacific Frist Class Lounge
11.2009 - 01.2011
- Compatible communication with customers and colleagues
- Contingent problem-solving skill to deal with customers
- Strong product selling skills
- Motivated to meet the sales target and promotions
- Worked in team with a clear segregation of personally duty and target
Education
High - HKCEE certificated
Kong Hospitality Training & Development Centre
01.2007 - 01.2009
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Aberdeen Lui Ming Choi Collage
01.1999 - 01.2006
Skills
Proficient computer and software skills -Excel, PowerPoint, Word Access
Timeline
Specialist
Mastercard
07.2018 - Current
Sales associate
DFS T Galleria Sydney
01.2017 - 06.2018
Sales associate
Swiss Concept
01.2015 - 12.2017
Store Manager
Zodiac Café & Restaurant Sydney
02.2013 - 12.2014
Customer Service Representative
Cathay Pacific Frist Class Lounge
11.2009 - 01.2011
High - HKCEE certificated
Kong Hospitality Training & Development Centre
01.2007 - 01.2009
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Aberdeen Lui Ming Choi Collage
01.1999 - 01.2006