Bruce Slachter
Kingsville,VIC
Summary
Licensed hypnotherapist familiar with client assessments, treatment planning and ongoing evaluations. Well versed in effective intervention and assessment techniques.
Dedicated customer service professional skilled in working under pressure and adapting to new situations and challenges to best meet the needs of the organisation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Hypnotherapist
Self Employed
Yarraville, VIC
02.2011 - Current
- Discussed circumstances and background of particular psychological disturbances to identify possible avenues towards resolution.
- Interviewed clients to understand motivations for seeking therapy and collaborate to develop suitable treatment plans.
- Dispelled misinformation about hypnotherapy, false memories and concept of subconscious mind to build trust with clients seeking treatment.
- Performed hypnotherapy induction procedures and hypnotic suggestion techniques most applicable to clients' nominated needs and outcomes, as well as general counselling and support, with above 80% success rate.
Inbound Sales Consultant
Origin Energy - Gas And Electricity
Melbourne, Vic
08.2015 - 04.2016
- Answered sales calls and enquiries, as well as general customer service/account maintenance.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Performed work in compliance with established regulations, policies and standard operating procedures.
Customer Service Representative
Village Cinemas Call Centre
Melbourne, Vic
11.2009 - 03.2011
- Answered incoming calls from customers wanting to book Gold Class movie sessions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
VCE (Year 12) -
Drouin Secondary College
Drouin, VIC11.1997
Skills
- One-on-one sessions
- Intervention planning
- Good Telephone Etiquette
- Critical Thinking
- Interpersonal Communication
- Planning and Coordination
- Persuasion and influence
Certification
- Certified Clinical Hypnotherapist
Volunteer Work
Answered inbound calls for the Gay and Lesbian Switchboard (Victoria)
This entailed relaying information about a broad range of topics, as well as referring callers to external services where appropriate.
Timeline
Inbound Sales Consultant
Origin Energy - Gas And Electricity
08.2015 - 04.2016
Certified Clinical Hypnotherapist
Self Employed
02.2011 - Current
Customer Service Representative
Village Cinemas Call Centre
11.2009 - 03.2011
VCE (Year 12) -
Drouin Secondary College