B. DAYO IYIOLA
Bell St Preston,Melbourne Australia
Summary
To obtain a position in the business services industry that will utilise my skills, and experiences and will provide me with the opportunity for career growth, diversity and advancement. A committed individual that seeks the growth and success of any representative organisation.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Metro Trains
Melbourne, Victoria
04.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured commitment to continuous improvement in operational practices.
- Worked to build collaborative networks with internal and external stakeholders.
Business Consultant
Startup
Lagos, Nigeria
05.2022 - 03.2023
- Identified opportunities for business growth through new products or services.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Analysed financial records, including income statements and balance sheets, to assess performance of businesses.
Concierge
Crown Resorts Ltd
Southbank, Melbourne
03.2021 - 01.2022
- Performing administrative and reception duties.
- Ensuring relevant customer feedback is promptly resolved.
- Ensuring organisational, intellectual, financial property are maintained and the avoidance of conflicts of interest.
- Enhancing financial accountability through transparency and when required.
Business Consultant
Startup
Lagos, Nigeria
05.2019 - 01.2021
- Identified opportunities for business growth through new products or services.
- Consulted with business customers and presented payment card solutions to help businesses streamline expense management and optimize cash flow.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Provided strategic advice to senior management teams on how to maximize profits and streamline operations.
Customer Service Officer
Link Group Ltd
Docklands, Melbourne
11.2018 - 04.2019
- Superannuation fund administration.
- The processing and investigation of member financial contributions.
- Connecting clients to financial assets through ICT.
- Providing insurance quotes.
- Ensuring compliance with financial regulatory authorities; Australian securities investment commission ASIC, Australian financial complaints authority AFCA and Australian tax office ATO.
- Provided knowledge of Australian 2019 superannuation tax law.
- Providing information on financial performance to members.
- Demonstrating expertise in fund policy and procedures.
- Ensuring data security, privacy and confidentiality.
- Contributing towards continuous system improvement.
- Fulfilling required key performance indicators.
Customer Service Officer
Telstra Ltd
Docklands, Melbourne
06.2017 - 07.2018
- Data analytics, account management and business transformation through ICT solutions
- Processing of complex queries and investigations through ICT platforms
- Demonstrating knowledge of IP-Based, NBN communication and network bundles
- Reducing reliance on credits and cash equivalents
- Cyber security and reporting
- Communicating operational policies.
Operations Supervisor
Sims Metal
Clayton, Melbourne
02.2013 - 04.2017
- Coordinated effort on electronic asset recovery, with a focus on data security and corporate compliance.
- Monitoring of quality, value recovery and sustainability through job cycle checks.
- Establishing business relationships with commodity buyers within the APAC region.
- Multidisciplinary team approach toward production.
- Ability to lead and motivate staff through training and development.
- Data entry, administration, transport and logistics.
- Ensuring compliance with occupational health and safety.
- Communicating company vision, policy and principles.
Education
Bachelor of Accounting & Finance -
Swinburne University of Technology.
John St, Hawthorn VIC 312210.2015
Victorian Certificate of Education VCE -
McKinnon Secondary College.
291a McKinnon Rd, McKinnon VIC 320412.2003
Skills
- Strong literacy, numeracy and problem-solving skills
- Software proficiency with operating systems; Microsoft office suite, Quickbooks, Myob, Morningstar, MS-DOS systems, ERP, software optimisation and technical documentation
- The ability to analyse and interpret data
- The ability to work cooperatively and independently
- Business development understanding in stakeholder engagement
- Complaint resolution
- Financial industry regulations and product knowledge
- Communication skills
- Effective time management
- Adaptability and flexibility
- Project management abilities
Languages
- English Fluent
- Yoruba Fluent
- French Limited
Affiliations
- Research on theological and biblical history.
- Practice of herbal medicine in health care.
References
References available upon request.
Timeline
Customer Service Representative
Metro Trains
04.2023 - Current
Business Consultant
Startup
05.2022 - 03.2023
Concierge
Crown Resorts Ltd
03.2021 - 01.2022
Business Consultant
Startup
05.2019 - 01.2021
Customer Service Officer
Link Group Ltd
11.2018 - 04.2019
Customer Service Officer
Telstra Ltd
06.2017 - 07.2018
Operations Supervisor
Sims Metal
02.2013 - 04.2017
Bachelor of Accounting & Finance -
Swinburne University of Technology.
Victorian Certificate of Education VCE -
McKinnon Secondary College.
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