Brodie Devereux
Bunbury
Summary
Knowledgeable and dedicated Customer Service Officer with extensive experience in service delivery. Reliable team player with an outgoing, positive attitude and proven skills in establishing rapport with customers. Motivated to follow correct processes to deliver excellent customer service at all times. Excellent listening skills and can readily adapt to change within the day and prioritize workloads.
Overview
31
31
years of professional experience
Work History
Customer Service Officer
Services Australia
12.1992 - Current
- Provide quality service to all customers, in a simple, respectful, helpful and transparent manner.
- Listen to and assess a customers needs, entitlements and obligations.
- Maintain a high level of payment knowledge to effectively assist customers with accurate information and recommendations.
- Promote digital services at each contact and provide digital coaching.
- Consistently help a large volume of customers with a positive attitude and focus on the customer outcome.
- Tailor the service to the individual customer's needs.
- Ensure correct procedures are followed at all times, by consistently referring to Operational Blueprint.
- Contribute to the achievement of departmental targets by meeting key performance indicators consistently.
- Manage complex and vulnerable customer's in a professional manner and referring to appropriate specialist staff if required.
- Provide constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Participate in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Medical Receptionist
Imagine The South
01.2010 - 01.2011
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Certificate 3 - Business Studies
South West Regional TAFE
Bunbury02.1993
Skills
- Active Listening
- Excellent customer service
- Customer Focus
- Effective Communication
- Payment Processing
- Decision Making
- Attention to Detail
- Problem Solving
- Complaint Handling
- Appointment Scheduling
- Prioritization
- Critical Thinking
Timeline
Medical Receptionist
Imagine The South
01.2010 - 01.2011
Customer Service Officer
Services Australia
12.1992 - Current
Certificate 3 - Business Studies
South West Regional TAFE
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